topic Re: Unrecognised device connected in Broadband & Landline

Unrecognised device connected

MRSG1 — Mon, 18 Dec 2023 21:41:31 GMT

Hi, first time poster. I've been having problems with broadband which is getting sorted now but as a result I've been logged on to router admin. On connected devices there is a Samsung Galaxy A50 connected to both 2Ghz and 5Ghz with 3 different IP addresses. No one in the house has an A50 and I can't remove it as it's showing connected. There is also an Xbox (not Xbox one which is what we have) connected. (The unknowns are likely smart TV and Motorola phone.) Can I find out what these devices are and disconnect them? Thanks in advance

Re: Unrecognised device connected

Northerner — Mon, 18 Dec 2023 21:41:28 GMT

Hi @MRSG1

Just check the MAC address for the device and the connected phones on your network. Same for the Xbox.

Thanks

Re: Unrecognised device connected

MRSG1 — Mon, 18 Dec 2023 21:44:36 GMT

Thank you I'll go back in and do that, but what should they be? Sorry, don't really understand the MAC. I've added a screenshot of the event log to original question

Re: Unrecognised device connected

MRSG1 — Mon, 18 Dec 2023 22:21:28 GMT

Figured out the galaxy is an old phone my youngest been playing with 🙈😂 just the Xbox now I'm not sure of

Re: Unrecognised device connected

MRSG1 — Mon, 18 Dec 2023 22:22:43 GMT

I understand now, they should be the same 🙈 sorry stressful day lol