topic Re: Setting up Superhub on EE App (1.6GB) in Broadband & Landline

Setting up Superhub on EE App (1.6GB)

svsaunders — Sun, 17 Dec 2023 12:24:07 GMT

Hey

Is it just me or is anyone else having problems setting up the new hub in the EE app ?

You try to manage the internet with the app, a software update window pops up for the new hub and it tells you that the update will take between 20 and 60 minutes, you wait that time , the update fails and you need to keep repeating the process.

The hub is working fine from a "working internet" point of view but I cannot tweat any of the settings.

Is this just me?

Thanks

Scott

Re: Setting up Superhub on EE App (1.6GB)

garywood84 — Sun, 17 Dec 2023 14:32:17 GMT

Hi @svsaunders - definitely not just you mate - a lot of people in this forum are having the same issues. I can't use the WiFi controls in the app at the moment, because it says I'm not connected to my home network, even though I am. The best way to manage it at the moment is to log in to the router directly, by entering it's IP address onto a browser on your computer. The app is just a mess.

Re: Setting up Superhub on EE App (1.6GB)

svsaunders — Sun, 17 Dec 2023 16:00:29 GMT

Cheers mate - I can’t even do that, presume it’s 192.168.1.254 ? I get an
EE screen and a spinning icon telling me to wait, and wait, and wait .

Sent from Gmail Mobile

Re: Setting up Superhub on EE App (1.6GB)

David-M — Sun, 17 Dec 2023 16:35:33 GMT

Hi @svsaunders and thanks for the posts.

Sorry you're having problems with the wifi also. I'll be happy to take a look at this. Check your inbox for my message and drop me over the details.

Cheers

David

Re: Setting up Superhub on EE App (1.6GB)

garywood84 — Sun, 17 Dec 2023 17:49:40 GMT

@svsaunders Yes mate, unless you've changed the IP range of the network, then it should be at that address. Have you tried using a different browser, or Incognito mode in your normal browser?