topic Re: Intermittent broadband in Broadband & Landline

Intermittent broadband

Andy_Mullin — Sun, 17 Dec 2023 14:35:50 GMT

Hi all

I am starting to get fed up with my broadband connection.....the router keeps dropping out

( orange lights flashing etc) and it is now happening several times an hour over the past few day, and when I try to contact ee

It gets passed to be who then say its not them I need to contact, so I try to contact ee again and so the circle continues....get your act together....any help would be appreciated

Re: Intermittent broadband

XRaySpeX — Sun, 17 Dec 2023 15:32:18 GMT

Which EE BB product do you have? How long have you had it? Which router were you given?

Re: Intermittent broadband

Andy_Mullin — Sun, 17 Dec 2023 17:49:29 GMT

Hi....I am on full fibre that I purchased at my local EE shop but when I try to contact EE, they say its BT.....BT then says its EE. Im just going in circles by text

Re: Intermittent broadband

Neil-O — Mon, 18 Dec 2023 09:01:48 GMT

Hi, @Andy_Mullin I'm sorry you're experiencing a problem with your connection dropping, whats the name of the package you've got? It should be on your order confirmation emails and will help us direct you to the right support team for the service you have.

When the connection drops do you notice the LOS light on the white Openreach box changing colour or flashing?

Thanks

Neil