topic Re: Smart Hub Plus with Wi-fi issues in Broadband & Landline

Smart Hub Plus with Wi-fi issues

Monkey4899 — Thu, 14 Dec 2023 08:45:50 GMT

I'm having the same issues, had 2 engineer s out can't find anything wrong but ee have said my speeds are slow, I have just got off the phone with ee and have admitted there is a known problem with the smart hub 2 and are apparently trying to fix it. I was advised to stay and don't leave until they can fix it, but they said as the know about the issues that I can leave no questions asked. Hopefully this might help people just call and tell them if you are experiencing slow wifi, devices not connecting and wifi 6 not working.

Re: Smart Hub Plus with Wi-fi issues

XRaySpeX — Wed, 13 Dec 2023 21:18:24 GMT

@Monkey4899 : The EE Smart Hub 2 only supports WiFi-5. You must have a Smart Hub Plus to be able to use WiFi-6.

Re: Smart Hub Plus with Wi-fi issues

Monkey4899 — Wed, 13 Dec 2023 22:51:34 GMT

Thanks for the response, 👍Everytime I've spoken to ee they have said that smart hub 2 is wifi 6, I will be asking them to confirm and asking them to listen back telephone conversations , they have tried to fob me off every time, I'm sick of it

Re: Smart Hub Plus with Wi-fi issues

XRaySpeX — Wed, 13 Dec 2023 22:58:09 GMT

@Monkey4899 : Are you sure it's an EE Smart Hub 2? Post a pix to confirm.

Re: Smart Hub Plus with Wi-fi issues

Monkey4899 — Sat, 16 Dec 2023 12:37:23 GMT

Sorry for the late response. I have been told this is a smart hub 2 but I'm not sure , what do you think it is?

Thanks in advance for your help

Re: Smart Hub Plus with Wi-fi issues

Monkey4899 — Sat, 16 Dec 2023 12:42:29 GMT

this is the highest speed result I've had on wifi at 1 foot away from hub and I'm supposed to be on full fiber 900🤔

Re: Smart Hub Plus with Wi-fi issues

XRaySpeX — Sat, 16 Dec 2023 13:34:27 GMT

That's a Smart Hub Plus. The label on the bottom will say "Smart Hub SH31B".