topic BT to EE - Issue number 238 - Digital Voice Handset, can’t hear caller in Broadband & Landline

BT to EE - Issue number 238 - Digital Voice Handset, can’t hear caller

Glynton — Fri, 15 Dec 2023 23:36:11 GMT

So many issues…

The latest is that our Digital Voice handset seems to be fault.

When people call, the phone rings, you answer, but can’t hear anyone. They can hear us.

Anyone figure a fix? Or is it a faulty device to be returned?

Re: BT to EE - Issue number 238 - Digital Voice Handset, can’t hear caller

Daniel-S — Sat, 16 Dec 2023 14:33:51 GMT

Hi @Glynton,

I'm sorry to see that there appears to be a problem with the handset.

Have you tried resetting it to factory settings through the Menu and then Settings?

Thank you

DanielS

Re: BT to EE - Issue number 238 - Digital Voice Handset, can’t hear caller

Roger84 — Sun, 10 Mar 2024 11:53:01 GMT

Having same problems with BT X63_bt_HWO.3 handsets.

Phone rings, no voice either direction and solved by resetting the hub.

Absolutely flawless with my old BT Home Hub 2.

Re: BT to EE - Issue number 238 - Digital Voice Handset, can’t hear caller

Roger84 — Sun, 10 Mar 2024 11:56:18 GMT

Does resetting the hub fix the issue and then it re-occurs some time later?

Re: BT to EE - Issue number 238 - Digital Voice Handset, can’t hear caller

Walkingthedog — Sun, 10 Mar 2024 13:39:10 GMT

Thanks Roger. I finally managed to contact the right person at EE and they said it was a known fault and it needed a software update that they were working on. Things are fine now. Once again thanks for the reply.
Regards
Brian (WTD)

Sent from my iPad

Re: BT to EE - Issue number 238 - Digital Voice Handset, can’t hear caller

ianc61 — Thu, 25 Jul 2024 13:45:02 GMT

Resetting the hub, by powering it off for a minute, worked for us.