topic EE wifi customer « Log in now » doesn’t work in Broadband & Landline

EE wifi customer « Log in now » doesn’t work

Yourfaceoncake — Fri, 15 Dec 2023 08:29:59 GMT

Hi there,

I’m a BT customer but can’t access the EE Wifi (as in general roaming wifi).

When I click on ‘Log in now’ (below ‘Already a customer?’), nothing happens. The box to log into the wifi doesn’t appear.

I can log in on my phone, so it’s just my laptop.

Can anyone help? It’s really frustrating!

Thanks so much in advance!

Re: EE wifi customer « Log in now » doesn’t work

Neil-O — Fri, 15 Dec 2023 14:28:16 GMT

@Yourfaceoncake welcome to the community and thanks for posting. Have you cleared your browser cookies and cache to see if that helps? These are the steps for connecting on a laptop.

On your desktop: click the wireless icon at the bottom right of the screen and select EE WiFi from the drop-down menu.

Secondly, once connected to the EE WiFi network, you're ready to login to your closest EE WiFi hotspot and start using the internet. To login to a hotspot:

Once you join the EE WiFi network (steps above), a browser window will appear. If it doesn't, open your browser and type 'https://ee-wifi.ee.co.uk/public/ee' into your browser's address bar.

If you're an existing customer with an access account click the 'log in now' button and you'll be presented with 4 options in the drop down menu.

EE Broadband account — Use this if you are a new EE Broadband customer
EE WiFi Voucher account — Use this if you're an existing EE WiFi voucher customer
BT Broadband account — Use this if you're an existing BT Broadband customer
BT Business Broadband account — Use this if you're an existing BT Business Broadband customer

You are now online and can start browsing.

On desktop or tablet devices, a new web browser window may open confirming you're connected. Minimise, rather than close, the web browser window - now you're ready to browse the internet.

Help & advice | Find WiFi hotspots | EE WiFi

Thanks

Neil

Re: EE wifi customer « Log in now » doesn’t work

Yourfaceoncake — Fri, 15 Dec 2023 14:34:29 GMT

Hi Neil, thanks so much for your reply. I'll try clearing cookies/browser
history but I don't think it's that. The wifi pop-up appears but when I
click 'log in now' nothing happens - I'm not presented with any options in
a drop down menu. Will update if clearing the cookies/browser history works!
Thank you!

Re: EE wifi customer « Log in now » doesn’t work

garywood84 — Sat, 30 Dec 2023 16:40:09 GMT

Another problem I’ve discovered today, following my less than successful move from BT to EE…

I was in an EE WiFi hotspot for the first time. I connected to the EE WiFi network and then it prompts me to choose a method to sign in. I selected EE Broadband customer, and then it took me to the familiar EE login screen. I entered my details, which it accepted, but then it looped me back to the login screen without enabling my internet access.

Anyone else had this problem? Is it working for others who have moved over?

Re: EE wifi customer « Log in now » doesn’t work

Capablegoogler — Sat, 13 Jan 2024 10:12:39 GMT

I have the exact same issue - did you find a solution in the end?

Re: EE wifi customer « Log in now » doesn’t work

Capablegoogler — Sat, 13 Jan 2024 10:16:18 GMT

I have a similar issue - when I press the button to log in, it looks like it's working but it just takes me back to the first page with the signin/purchase options.

Re: EE wifi customer « Log in now » doesn’t work

garywood84 — Sat, 13 Jan 2024 11:22:18 GMT

@Capablegoogler I'm afraid I don't have a solution yet, mate. My case is still with BT/EE Executive Complaints. I actually can't login to my broadband account at all now, via the app or tie website. The whole EE ID seems to be broken. My actual broadband is still working and Executive Complaints has agreed to waive all charges until it's resolved, so it's just a waiting game now...

Re: EE wifi customer « Log in now » doesn’t work

killerheels1 — Wed, 24 Jan 2024 19:51:17 GMT

Hi I have had the same issue.

This is a known issue with EE. Those with BT ID have an issue with the login to the EE hotspots.

If you (or anyone reading this) has the same issue I have been told to call EE and ask for a 30 day voucher, each time you need hotspot access.

There's currently no time frame for the fix.

Re: EE wifi customer « Log in now » doesn’t work

lyralycan — Tue, 27 Feb 2024 14:55:43 GMT

I'm having the same problem and I'm an EE Broadband customer. Ah well 😕

Re: EE wifi customer « Log in now » doesn’t work

DarrenNI — Mon, 04 Mar 2024 12:39:04 GMT

Yep, exactly the same issue here. Continually loops back to the login screen after I enter my details. Very frustrating.

Re: EE wifi customer « Log in now » doesn’t work

Titanflux — Sat, 06 Apr 2024 15:55:53 GMT

I have the same issue. I will contact customer service for a voucher and keep an eye here for a resolution.

Re: EE wifi customer « Log in now » doesn’t work

I-KB — Sat, 11 May 2024 17:27:20 GMT

I have this problem too. When I phoned EE - I was told this was a service that no longer existed!
Will keep trying.

Re: EE wifi customer « Log in now » doesn’t work

Saragarr — Mon, 13 May 2024 20:45:40 GMT

I have exactly the same issue. BT customer and EE WiFi works fine on phone but not on iPad when out and about. Log in button does not respond but paid buttons do of course! When is this going to be fixed please?

Re: EE wifi customer « Log in now » doesn’t work

Navsteve — Wed, 22 May 2024 11:17:07 GMT

Hello,

I have exactly the same problem. I have been talking to EE - several call-centre operators and their final statement, is that as a "Legacy" EE customer, the "new" agreement for broadband EE and "old" BT customers to have access to EE-wifi hotspots FOC is not available, as we are on a separate system (Excalibar) and that does nopt alloow the link for Legacy EE customers to have the EE-WiFi hotspots. I have not accepted this and am waiting to talk to a more senior operator or manager at EE now. They are now trying to migrate my account to a "new" EE account which is then automaticallyu authorised for the EE Wifi hotspots. I will update this posting when they have completed their action.

Re: EE wifi customer « Log in now » doesn’t work

Capablegoogler — Wed, 22 May 2024 11:42:30 GMT

Sounds like progress! Let us know how you get on...

Re: EE wifi customer « Log in now » doesn’t work

Navsteve — Wed, 22 May 2024 11:56:59 GMT

Hello Again,

After 40 minutes on the phone to various EE departments, I spoke to someonein "EE Legacy" Accounts (Scott) who was very pleasant and did a lot of research for me on hold. He confirmed that I was in an EE Legacy Account (I have been with EE since when it was Orange!) and that, as such, I was not able to use the EE Wifi Hotsots FOC which is advsertised for all BT and EE Broadband customers. He offered to move my account to a new EE account, but could not offer me the same contract deal - it would be £10-£12 more expensive per month - which I would not accept just for the benefit of a few EE Wifi Hotspots. So, to sume up - there's no loyalty bonus from EE since they have conjoined with BT and I will obviously look at leav ing them for a better deal when my cotract is up for renewal - that way they will lose a loyal and faithful customer and gain some poor reviews. I thought that the OFT tries to ensure that people on "old" contracts are not disadvantaged when "new customers" are taken on, but I am obvioulsy wrong and very disappointed, They did not offer me any free vouchers for their EE Wifi hotpsots - so I shall do without for the time-being. Sorry not to have been successful.

Re: EE wifi customer « Log in now » doesn’t work

garywood84 — Wed, 22 May 2024 12:23:12 GMT

@Navsteve Sorry to hear of the problems you're having mate. My suggestion is that you raise a formal complaint. This will get you connected with a BT/EE Executive Compaints Manager, who are generally more helpful and have access to more resources than the basic tech support agents you can reach yourself. I'd be surprised if you can't negotiate a retention deal with them to either get the EE WiFi on your current package, or to move to new EE without paying more (or at least, if you do pay more, without a recurring credit on your account to offset the difference). Be very clear with EE through the complaint that this is the resolution you are seeking.

Re: EE wifi customer « Log in now » doesn’t work

XRaySpeX — Wed, 22 May 2024 12:36:40 GMT

See Help with EE WiFi

Yes. New EE Broadband and BT Broadband each come with free unlimited WiFi minutes. If you aren't a new EE Broadband or a BT Broadband account holder, you can buy EE WiFi access now via a voucher here.

topic EE wifi customer « Log in now » doesn’t work in Broadband & Landline

EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work

Do I have to be a new EE Broadband or BT Broadband customer to get free EE WiFi?

Re: EE wifi customer « Log in now » doesn’t work

Re: EE wifi customer « Log in now » doesn’t work