topic Re: SA5 7EN in Broadband & Landline

SA5 7EN

Daniel189 — Wed, 13 Dec 2023 18:23:43 GMT

Hello, I have been without Internet for almost 4 days now, I have a fault reference number, but they have not communicated with Mino and I don't know anything what I can do, the router light is orange

Re: SA5 7EN

Neil-O — Wed, 13 Dec 2023 20:28:44 GMT

Hi @Daniel189 I'm sorry about that, what broadband plan do you have with us at the moment?

Thanks

Neil

Re: SA5 7EN

XRaySpeX — Wed, 13 Dec 2023 21:33:44 GMT

BB faults are rarely area-wide but specific to your particular line. If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.