topic Re: Wi-Fi Controls not Working in Broadband & Landline

Wi-Fi Controls not Working

a5hah — Mon, 11 Dec 2023 08:37:04 GMT

Hi, got my broadband installed on 30th Nov. I could access WiFi controls on the EE app. 4th Dec I added the WiFi enhancer add on which can be access through the WiFi controls menu but the enhancer won’t load. I was told to wait 48 hrs. After that period till to date I get the error which I have attached. It’s saying I can’t access WiFi controls because I’m not connected to WiFi even though I am. Please help. EE phone customer service is just running me in circles. I have the smart hub plus.

Re: Wi-Fi Controls not Working

Robbie-Mac — Mon, 11 Dec 2023 11:25:09 GMT

Good morning @a5hah and thank you for posting!

I am sorry for the problems you're having with your EE Wi-fi controls. I appreciate the time you have taken to reach out to our guides in the helpdesk for support. We can pick up from here and help you out until this is all sorted out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Wi-Fi Controls not Working

Hoptoit666 — Wed, 13 Dec 2023 01:06:08 GMT

My wifi enhancer controls game mode not working in the EE app. Any idea when it will get fixed as I am paying for the service they have said I will receive a refund but still very frustrating is anybody else getting the same problem

Re: Wi-Fi Controls not Working

XRaySpeX — Wed, 13 Dec 2023 01:17:44 GMT

@Hoptoit666 : Nor are they for many other BB users. Just search this BB forum.

Re: Wi-Fi Controls not Working

Daniel-S — Wed, 13 Dec 2023 16:14:24 GMT

Hi @Hoptoit666,

I'm sorry to see that it's not working for you.

We'll need to get it looked into for you as EE guides.

I've sent you a private message that you can reply back to my team through.

Thank you

Daniel-S

Re: Wi-Fi Controls not Working

Steve1878 — Fri, 15 Dec 2023 20:27:12 GMT

Mine arnt working either and I really need to change the controls

Re: Wi-Fi Controls not Working

Glynton — Fri, 15 Dec 2023 23:51:02 GMT

Adding my name to this issue, another one of the many issues I’ve had moving to EE from BT.

Since I got the package back in Early October, I have not had any access to the WiFi controls. Sometimes it says “Can’t save this change” sometimes it tries to automatically install a Firmware update and fails, most recently it just says “sorry not on home WiFi right now”. Tried restarting, redownloading the EE app, etc. etc.

Re: Wi-Fi Controls not Working

Robbie-Mac — Sat, 16 Dec 2023 16:13:05 GMT

Good evening @Steve1878 & @Glynton

Thank you for your posts. I am sorry you guys are also having some problems with your Wi-fi controls.

I have sent each of you a private message with instructions on how you can send us over your details and we'll look into this for you.

Thanks,

Robbie

Re: Wi-Fi Controls not Working

Mr_Farmer_Giles — Sat, 16 Dec 2023 19:00:34 GMT

I’ve been trying to add WiFi enhancer for nearly 2 weeks but apparently the systems are faulty and EE can’t add it for some reason. Guessing I might be dodging a bullet based on these forum posts.

Re: Wi-Fi Controls not Working

David-M — Sun, 17 Dec 2023 13:02:00 GMT

Hi @Mr_Farmer_Giles and thanks for the post.

I'll take a look at this for you if you wish. Just check your inbox for my message and drop me over the details.

Chers

David

Re: Wi-Fi Controls not Working

eXplosioNN — Thu, 11 Jan 2024 06:15:20 GMT

Hi all I just switch provider for the enhance Wi-Fi game mode while I’m sharing internet with my flat mate but it's seems not working at all and I don't find the point for pay extra bucks and to change provider if I don’t have this option and reading in here it’s seems a issue for many since months , I’m honestly considering to switch to hyperoptic that at least I got more than double of the speed

if you have a solution please let me know

thank you

Re: Wi-Fi Controls not Working

Nicmc77 — Thu, 22 Aug 2024 03:12:56 GMT

I’m

havingbexactly this issue. It’s so frustrating and time consuming. Please can someone from EE DM me to let me know how to fix this issue. My kids are having a field day.

Parental controls were so simple with BT.

Re: Wi-Fi Controls not Working

Michael_D — Thu, 22 Aug 2024 13:06:10 GMT

Hi @Nicmc77.

Thanks for coming to the community.

Our tech guides would be the best people to have a look at your settings and account and help to get the WiFi controls working for you. You can see how to reach them on our Contact Us page.

Michael

Re: Wi-Fi Controls not Working

Mr_Farmer_Giles — Thu, 22 Aug 2024 13:45:10 GMT

My honest answer would be not to bother with WiFi enhancer. Once you do get it added, the app is horrifically slow and you will notice at times that it’s dropped off your account again. The amount of times I have discovered that WiFi enhancer has disappeared is ridiculous. Unless you are prepared to check the app daily then it’s a waste. I’m paying for something that may or may not be active. Don’t even start me on what happens when you try and reactivate (it’s logs a fault with your broadband which prevents you from adding it until the ‘fault’ is fixed. Usually another week).

Re: Wi-Fi Controls not Working

TuckerUK — Thu, 22 Aug 2024 19:05:03 GMT

@Michael_D Its fantastic that you advise @Nicmc77 to ring up tech guides. Honestly don’t waste your time or energy they can’t fix it. EE have had this issue since October last year. It’s still ongoing to this very day. EE are a complete joke the app is so broken with many still complaining about it on here weekly. The fact I was allowed to leave free of charge when out of my 14 day cooling off period in March. Was a godsend the amount of hours phoning in to get this fixed was ridiculous. I’m completely shocked that this is still happening to customers to this day many months after I left. EE should be ashamed of themselves. My honest opinion ring up make a complaint and get out of your contract because EE can’t supply you the service you’re paying for. I wish you well 🤙🏻