topic Re: Been waiting on my broadband to be installed they came out on 4th in Broadband & Landline

Been waiting on my broadband to be installed they came out on 4th

Kat126 — Wed, 13 Dec 2023 11:46:23 GMT

They came out on 4th to install my broadband but there was a problem and just had a phone call saying they have not had any updates 🙄 iv had no Internet now for 4 weeks which is ridiculous as iv been with ee since 2012 and its Christmas I have kids who are all getting ipads so I need the Internet.

Not happy at all with lack off communication really considering going with someone else as I no il be able to get Internet before Christmas if I do it now.

Re: Been waiting on my broadband to be installed they came out on 4th

Daniel-S — Wed, 13 Dec 2023 15:03:41 GMT

Hi @Kat126,

Thank you for taking the time to join our Community.

I am so sorry to see that there appears to be a delay in installing your broadband service.

When you spoke with the person, over the phone, did they tell you when they expect all to be sorted?

Have they arranged a follow up date for them to contact you with an update?

Thank you
Daniel-S