topic Re: FTTP installation through block paved road in Broadband & Landline

FTTP installation through block paved road

Dallybally — Sun, 10 Dec 2023 18:14:47 GMT

Hi. I’m very tempted to join for the 1.6gbps connection, I already have EE sim and it’s a great offer for the new sims, which I need 2 of, and the 1.6 connection is the same price I’m paying for virgin 1gbps but only get half that as there’s some damage to the cable somewhere. It is reliable though. Anyway, I don’t get how they would install FTTP, my road and pavement are block paved at my end of the street, I presume they would have to dig up the blocks and make them good again. There’s no telephone poles near here. The middle houses on the street aren’t block paved, I’m thinking when I see my postcode has it available it’s probably not every house. I tried online chat but they were hopeless, told me to call but I bet I’ll get a call centre who don’t understand properly. Anyone got any ideas? Thanks a lot.

Re: FTTP installation through block paved road

Mustrum — Sun, 10 Dec 2023 18:46:49 GMT

@Dallybally first step would be to enter your adress in the BTW DSL Checker and post the results hiding your address. Please post the complete table, the comments to the right and below the table are important.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: FTTP installation through block paved road

Dallybally — Sun, 10 Dec 2023 20:18:43 GMT

Thanks a lot

Re: FTTP installation through block paved road

Mustrum — Sun, 10 Dec 2023 20:41:05 GMT

Well it looks like you can order fibre, but I beleive the notes on the right means you will need Openreach to come out and do a survey.

They will want the easiest possible route, and may be reluctant to dig up block paving - but until you place an order I doubt you will find out.

Re: FTTP installation through block paved road

Dallybally — Sun, 10 Dec 2023 21:21:36 GMT

Exactly what I thought, I’ll speak to them and see what they say, thanks a lot

Re: FTTP installation through block paved road

Mustrum — Sun, 10 Dec 2023 21:27:58 GMT

No worries, glad I could help, do let us know how you get on though.

Re: FTTP installation through block paved road

K8TE — Mon, 11 Dec 2023 14:07:09 GMT

Did you manage to resolve this question? I am trying hard to find out if there will be a problem with our block paving but like you feel I am unable to get a definitive answer.

Re: FTTP installation through block paved road

Dallybally — Mon, 11 Dec 2023 16:04:25 GMT

Did you speak to them? I got through to sales who couldn’t help. Been on hold with technical for ages now.

Re: FTTP installation through block paved road

Dallybally — Mon, 11 Dec 2023 16:44:36 GMT

Finally got through to them. I had to order it, they will now send openreach out to survey. If they can’t install it then it will be cancelled, but apparently I’ll get to keep the cheap sims I just ordered at the same time - result.

Re: FTTP installation through block paved road

Dallybally — Mon, 11 Dec 2023 16:45:34 GMT

You were right, it flagged up to them as needing openreach survey. They’ll only come out now I’ve ordered, but I can cancel if they can’t install.

Re: FTTP installation through block paved road

Mustrum — Mon, 11 Dec 2023 17:20:35 GMT

Hopefully they won’t take long to do the survey and let you know.

Re: FTTP installation through block paved road

Dallybally — Mon, 11 Dec 2023 17:30:59 GMT

Within the next 8 days supposedly. I presume the cable will take 1.6gbps even if I go for 900mbps? They thought so on phone but weren’t sure. Really good offer on 900 and it’s fast enough. Only getting 500 with virgin due to cable damage and that’s enough. I can check with the openreach guy when they phone after survey I guess.

Re: FTTP installation through block paved road

Dallybally — Tue, 12 Dec 2023 15:40:57 GMT

Marvellous, openreach just text me to say they are installing a cable underground, they’ve not done a survey or anything. I replied that they couldn’t access it without someone being here, which is a lie but it did say they would do a survey if they couldn’t access it. They replied they will now do that at the same time as installation. Which I presume is not possible. Not sure I have energy to wait 40 mins on hold for tech team again.

Re: FTTP installation through block paved road

Dallybally — Wed, 20 Dec 2023 16:47:57 GMT

Turns out they can do it, there are ducts under the block paving where the phone line runs (in my case used to run, we lost the end of the line at the house but there’s still stuff underground). They whip out the phone line from the box on the street then push the fibre down the same ducts using poles.

Re: FTTP installation through block paved road

Dallybally — Wed, 20 Dec 2023 16:49:51 GMT

See my last reply, they can do it without digging up block paving road. They did also say they could dig a few blocks up to get into house if they have to, they make it right and take photos before and after to prove it’s ok.