topic Re: Digital home phone says no service on your line in Broadband & Landline

Digital home phone says no service on your line

heelisp — Sat, 09 Dec 2023 15:57:54 GMT

Hi, I have bought 2 digital home phones to work with the new EE hub. I have registered them with the hub and they show up in the HUB control centre as within reach. However both phones say no service on your line. If you scroll down the message it says that if this is your first time connecting then calls will not work until your service is activated. What service?

I have been with EE digital home phone for a month and the broadband etc works fine. My old BT phones also work through an adapter.

An ideas

Re: Digital home phone says no service on your line

Robbie-Mac — Sun, 10 Dec 2023 10:02:31 GMT

Hi @heelisp

Welcome to the EE Community and thanks for your posts!

I am sorry for the problems you're having setting up the Digital Home Phones you purchased. Have a look through the following link for guidance and post back to let me know how you get on please 🙂

>> Set up your Digital Home Phone Service <<

Thanks,

Robbie

Re: Digital home phone says no service on your line

garywood84 — Sun, 10 Dec 2023 10:05:28 GMT

Have you tried rebooting your hub since you registered the new phone handsets to it? I had a similar problem and a reboot if the hub fixed it.

If that doesn't work, when you log in to your router's management interface (via it's IP, rather than using the app), is the Digital Voice tile showing that the service is active?

Re: Digital home phone says no service on your line

heelisp — Sun, 10 Dec 2023 13:29:56 GMT

I tried rebooting the hub, but that did not help. However I deregistered the phones and reregistered them and that worked.

Many thanks