topic Re: Setting up new internet on my existing EE mobile account in Broadband & Landline

Setting up new internet on my existing EE mobile account

balimitra27 — Tue, 05 Dec 2023 21:26:35 GMT

I have just switched from BT to EE internet. I’m trying to access my new bill in my existing EE mobile account. It’s asking for account number which has been not given fully to me via email. How do Zi set it up ?

Re: Setting up new internet on my existing EE mobile account

XRaySpeX — Tue, 05 Dec 2023 21:30:07 GMT

You'll need to call CS for your BB a/c no. if you don't have it in the Welcome email.

Re: Setting up new internet on my existing EE mobile account

garywood84 — Tue, 05 Dec 2023 21:34:50 GMT

I found that this function in the app/website didn't work to link my accounts even when I did have the account number. However, calling 150 resolved it: they took the details, and requested the linking from one of hte back office teams. It took about 72 hours, but now the accounts appear as one to me and I can control my mobile and broadband/landline through a single login to the app/website.

Re: Setting up new internet on my existing EE mobile account

David-M — Wed, 06 Dec 2023 12:00:13 GMT

Hi @balimitra27 and thanks for the post.

I'll be happy to clear things up for you. Check your inbox for my message and drop me over the details.

Cheers

David