topic Re: Re: Our way of saying thank you for choosing EE mobile and BT broadband in Broadband & Landline

Re: Our way of saying thank you for choosing EE mobile and BT broadband

Kim-B — Fri, 01 Dec 2023 16:57:14 GMT

I was today persuaded by EE to transfer my broadband over to BT for faster speeds and cheaper bill. I have only had my EE broadband contract for 3 months and now really worried about getting a huge bill for early termination. Are EE & BT transferring each others customers for free or should I be concerned?

Re: Re: Our way of saying thank you for choosing EE mobile and BT broadband

XRaySpeX — Fri, 01 Dec 2023 17:06:21 GMT

@Kim-B : Yes, but in reverse, from BT BB to EE BB.

You won't get faster speeds unless you are moving to a diff type of BB.

Re: Re: Our way of saying thank you for choosing EE mobile and BT broadband

Leanne_T — Fri, 01 Dec 2023 18:49:32 GMT

Hi @Kim-B

Thanks for coming here.

I would suggest giving us a call and our broadband guides will get the transfer looked into and check any extra charges for you.

Leanne.

Re: Re: Our way of saying thank you for choosing EE mobile and BT broadband

Neil_F — Fri, 01 Dec 2023 21:56:54 GMT

Interesting as I was forced to EE without my permission! I wanted to stay with BT

I've raised a mis-selling complaint with BT. Been incredibly stressful

Re: Re: Our way of saying thank you for choosing EE mobile and BT broadband

Kim-B — Tue, 05 Dec 2023 11:41:11 GMT

Thank you all so much for your help. I have today phoned EE (finally have a day off work) and spoken to a broadband guide, who have confirmed no early termination charges to pay - to say I'm relived is an understatement!

Re: Re: Our way of saying thank you for choosing EE mobile and BT broadband

James_B — Tue, 05 Dec 2023 12:21:24 GMT

Thanks for the update, @Kim-B 🙂

James