topic Re: Router not dispatched in Broadband & Landline

Router not dispatched

FuryFadez — Tue, 05 Dec 2023 08:42:27 GMT

Hi.

I placed an order on 27th November to change broadband from bt to EE. I was guaranteed there would be no switch off or any time without the Internet as I work from home. Internet is due to switch tomorrow and my order says not dispatched for the router! Will my bt router work or am I going to be without Internet?

Re: Router not dispatched

Northerner — Tue, 05 Dec 2023 08:56:28 GMT

Hi @FuryFadez

When is your go live date?

Thanks

Re: Router not dispatched

FuryFadez — Tue, 05 Dec 2023 08:59:53 GMT

Tomorrow. Just checked my order status for the equipment and it says, awaiting dispatch.

Re: Router not dispatched

Neil-O — Tue, 05 Dec 2023 10:10:19 GMT

Hi, @FuryFadez Welcome to the community and thanks for posting, your existing BT Hub should work. We'll need to take a look at your order to see what's happening, I'll send you a private message so you can get in touch with the moderation team.

Thanks

Neil