topic Re: Linking my new EE BB account to my EE account in Broadband & Landline

Linking my new EE BB account to my EE account

PhilB22 — Mon, 04 Dec 2023 14:03:15 GMT

I have created a EE account and now trying to link my new EE BB order to it.

I open EE account go to link, try to add my BB ordered number beginning GB2???????.

Message says this is already linked to an account and I should open that account.

As far as I know I only have the one account linked to my email and it is this email used throughout the order / installation of the BB.

I have lost count of how many times I have rung EE for help ... answer is always yes I can see the problem I will send a 'ticket' to technical and they will fix within 5 days.

I has never happened

Re: Linking my new EE BB account to my EE account

XRaySpeX — Mon, 04 Dec 2023 14:09:24 GMT

@PhilB22 : At what stage is your BB at? Have you just ordered it or has it gone live? You can't register it until it has been installed,

Re: Linking my new EE BB account to my EE account

PhilB22 — Mon, 04 Dec 2023 15:03:55 GMT

Installed and working fine for more than two weeks

Re: Linking my new EE BB account to my EE account

XRaySpeX — Mon, 04 Dec 2023 15:10:21 GMT

You need your BB a/c no, not the order no., to register BB. You will have received that in the Welcome email.

Re: Linking my new EE BB account to my EE account

PhilB22 — Mon, 04 Dec 2023 15:33:53 GMT

GB2??????? Is my account number sorry I wrote it was my order number

Re: Linking my new EE BB account to my EE account

Robbie-Mac — Mon, 11 Dec 2023 12:22:14 GMT

Hi @PhilB22

I am just popping by to check how things are now and if you managed to get everything added and set up on your EEID. Can you drop me a reply and let me know please?

Many thanks 🙂

Robbie

Re: Linking my new EE BB account to my EE account

PhilB22 — Mon, 11 Dec 2023 13:32:09 GMT

Unfortunately not.

Whenever I try to link my new BB account I get the response this is already linked to an account, log out/ in to the account.

I have tried the three email addresses that I have ever been associated with and they all take me to the same ID account which I am trying to link my BB account to.

I have spoke to more than 4 advisors who all have said they will 'put a ticket in' and get it unlinked but hasn't happened yet

Re: Linking my new EE BB account to my EE account

BansheeLegend — Mon, 11 Dec 2023 16:02:10 GMT

Hi, I have similar problem. I have an existing EE account for my mobile phone.

I’ve just had BB installed and cannot access the account as it’s already registered to same email address as mobile phone. Unable to link the accounts via the website and every time I speak to someone at EE they tell me they’ve merged them together but they haven’t.

Re: Linking my new EE BB account to my EE account

XRaySpeX — Mon, 11 Dec 2023 16:28:48 GMT

@BansheeLegend : If your BB a/c is already registered to same email address as mobile phone then it is already linked.

Re: Linking my new EE BB account to my EE account

BansheeLegend — Mon, 11 Dec 2023 16:36:48 GMT

No billing for BB can be seen when I’ve logged into the account, just my mobile phone breakdown and charges.

Re: Linking my new EE BB account to my EE account

Paddy-B — Tue, 12 Dec 2023 08:27:18 GMT

Hi @PhilB22 and @BansheeLegend,

Thank you for posting. I'm sorry if you haven't been able to link your EE Broadband to your EE ID. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team.

Thanks,

Paddy

Re: Linking my new EE BB account to my EE account

Glade82 — Fri, 15 Dec 2023 18:23:05 GMT

I have the same problem.

Re: Linking my new EE BB account to my EE account

Paddy-B — Fri, 15 Dec 2023 20:03:25 GMT

Hi @Glade82,

Thank you for posting. I'm sorry if you have the same issue. If you send me your details, I'll get this investigated.

I have sent you a private message with instructions on how to contact the team.

Thanks,

Paddy

Re: Linking my new EE BB account to my EE account

PhilB22 — Fri, 15 Dec 2023 20:07:11 GMT

I THINK the answer is there is nothing to see until you get a bill. That's the advice I have received from EE.

My first bill is due in the next few days so I'm hoping all will be revealed then.

I will report back next week

Re: Linking my new EE BB account to my EE account

TJH007 — Fri, 15 Dec 2023 23:15:25 GMT

My bills are sent to me via email and there is no account number reflected at all. I’m unable to link my BB to my existing EE mobile app because there is no account number showing anywhere!

Re: Linking my new EE BB account to my EE account

XRaySpeX — Fri, 15 Dec 2023 23:18:57 GMT

Isn't the BB a/c no. at top R?

Re: Linking my new EE BB account to my EE account

TJH007 — Sat, 16 Dec 2023 02:55:41 GMT

Sadly no.

Re: Linking my new EE BB account to my EE account

David-M — Sun, 17 Dec 2023 10:39:39 GMT

Hi @TJH007 and thanks for posting.

Can you post a screen shot of what you're seeing and we'll try to help.

Cheers

David

Re: Linking my new EE BB account to my EE account

BrettC2 — Mon, 18 Dec 2023 19:32:12 GMT

Me2. I have no visibility of my EE BB account which has been active since September. I've just had my EE Home Broadband Bill email with link to view my account but all I see is my mobile account.
I have also called a number of times and been told that a ticket has been raised - no one seems to acknowledge or know about the issue at EE??

Thanks,
Brett.

Re: Linking my new EE BB account to my EE account

XRaySpeX — Mon, 18 Dec 2023 19:48:16 GMT

@BrettC2 : Did you link your BB a/c to your existing MyEE?