topic Re: Broadband wire in Broadband & Landline

Broadband wire

BigDec1 — Sun, 03 Dec 2023 15:59:13 GMT

hi there, I have broadband installed and the wire that runs from outside my house comes into my house and runs along the skirting board in my living room. It has been secured to the board with a type of nail. The skirting board needs replaced and I cannot remove the wire without damaging the wire itself. What do I do? Will EE fix a new wire ? Any help would be great

Re: Broadband wire

Chris_B — Sun, 03 Dec 2023 17:46:43 GMT

@BigDec1 A type of nail ? Post an image of it or does it look like this

these just pull out with a pair of pliers. If you need a telephone engineer to fix anything it’ll cost you.

Re: Broadband wire

BigDec1 — Sun, 03 Dec 2023 19:29:26 GMT

Hi, thanks for the reply. It’s a u shape metal nail. It doesn’t have the plastic bit. It’s just a solid u shaped metal nail. But the guy who installed it for me has put loads of them in and they are in so tight that I can’t use anything to dig them out.