topic Re: New EE in Broadband & Landline

New EE

JN20 — Sat, 02 Dec 2023 09:22:51 GMT

I am set to go live on the 4th of December

I ordered on the 1st of December

I was supposed to arrive today the 2nd but it say delay

contact me back

*********

[mod edit: removed personal details from the public forum]

@G. Christmas

Re: New EE

XRaySpeX — Sat, 02 Dec 2023 09:52:11 GMT

No, you will need to take this up with CS.

What was supposed to arrive today if you don't go live until the 4th? Do you mean the router hasn't arrived?

Re: New EE

Leanne_T — Sat, 02 Dec 2023 10:20:34 GMT

Morning @JN20

Thanks for coming to the community.

Have you placed an order for home broadband or have you ordered a different device?

Speak soon 🙂

Leanne.

Re: New EE

JN20 — Sun, 03 Dec 2023 13:30:11 GMT

Just to go live tomorrow and I don’t have my equipment yet I am not paying until I have my router

smart hub plus 300

with hybrid connect

Re: New EE

JN20 — Sun, 03 Dec 2023 13:42:55 GMT

hi I have placed an for home broadband date on the 1st of December .

then my router was due on the 2nd for December (yesterday )but it has a delay)

dont know how long it will take

then I am still waiting for my router to arrive

but I am due to go live tomorrow the 4th December

can I use an old Ee router

Re: New EE

XRaySpeX — Sun, 03 Dec 2023 13:48:11 GMT

@JN20 : Probably! What is your old EE router.? Practically any router will work on Full Fibre (FTTP) but you may not get the expected performance.

Re: New EE

JN20 — Sun, 03 Dec 2023 13:55:47 GMT

EE smart hub the white one

or can I use a BT smart hub 2

Re: New EE

XRaySpeX — Sun, 03 Dec 2023 14:28:55 GMT

Either!

Re: New EE

JN20 — Sun, 03 Dec 2023 14:45:45 GMT

Please can someone try giving me more information about this

Friday, 1 December 2023

You placed your order

for Broadband

Saturday, 2 December 2023

Equipment delivery

Awaiting Dispatch

Delayed

Estimated delivery date: 2 Dec 2023

Your equipment is waiting to be dispatched. However, we have encountered a delay and therefore, it may take longer for us to deliver your equipment.

You will receive

Equipment

Smart Hybrid Connect

Serial number

Equipment

Smart Hub Plus

Serial number

Equipment

Hybrid Connect early set-up leaflet

Serial number

Today - Sun 3 Dec 2023

Monday, 4 December 2023

Service activation

for Broadband

Fibre broadband activation on an existing fibre connection at your home

can someone let me know how long I will have to wait for my router

and I am go live tomorrow

Re: New EE

JN20 — Sun, 03 Dec 2023 14:52:36 GMT

Please can someone try giving me more information about this

Friday, 1 December 2023

You placed your order

for Broadband

Saturday, 2 December 2023

Equipment delivery

Awaiting Dispatch

Delayed

Estimated delivery date: 2 Dec 2023

Your equipment is waiting to be dispatched. However, we have encountered a delay and therefore, it may take longer for us to deliver your equipment.

You will receive

Equipment

Smart Hybrid Connect

Serial number

Equipment

Smart Hub Plus

Serial number

Equipment

Hybrid Connect early set-up leaflet

Serial number

Today - Sun 3 Dec 2023

Monday, 4 December 2023

Service activation

for Broadband

Fibre broadband activation on an existing fibre connection at your home

can someone let me know how long I will have to wait for my router

and I am set go live tomorrow

Re: New EE

Northerner — Sun, 03 Dec 2023 14:59:30 GMT

Hi @JN20

It seems to be a self-explanatory message. Postal delays.

Thanks

Re: New EE

XRaySpeX — Sun, 03 Dec 2023 15:22:08 GMT

@JN20 : This user discussion forum can have no access to your specific account. You need to raise this with CS, but I can't see that there is much more that can be said.

There is no need to keep starting more topics about what is essentially the same event but in diff or more words. Indeed it doesn't help anybody least of all yourself.

Re: New EE

John-C — Mon, 04 Dec 2023 13:26:39 GMT

Hi @JN20, did you get in touch with customer services yet and if so how did you get on?

Cheers

John