topic Re: Fibre broadband install completion in Broadband & Landline

Fibre broadband install completion

RobW14 — Fri, 01 Dec 2023 18:03:26 GMT

Open reach have been today to install the fibre broadband into the house but could not complete the connection, can someone confirm when this will be carried out ?

Re: Fibre broadband install completion

XRaySpeX — Fri, 01 Dec 2023 18:06:39 GMT

No, you need to ask that of CS.

Re: Fibre broadband install completion

Leanne_T — Sat, 02 Dec 2023 08:19:34 GMT

Hi @RobW14

Thanks for coming to the community.

Have you spoken to the broadband team since you posted on the community?

Leanne.

Re: Fibre broadband install completion

RobW14 — Sat, 02 Dec 2023 10:39:25 GMT

Spoken to EE and Openreach couldn’t find the connection in the pavement.

Old broadband is back up and running and Openreach have to the 11th to sort.

Re: Fibre broadband install completion

Paddy-B — Sat, 02 Dec 2023 11:38:21 GMT

Hi @RobW14,

Thank you for updating the thread. I'm sorry the activation has been delayed. This would have gone back to the planners in Openreach, you should hopefully hear back from them soon regarding the activation date.

If there is no further update by the 11th, please post back and I'll take a look at this for you.

Thanks,

Paddy