topic Re: Cant connect router to my laptop in Broadband & Landline

Cant connect router to my laptop

Iain-84 — Wed, 29 Nov 2023 18:12:02 GMT

Whenever I enter the password for my wifi I get a message either saying its incorrect or cant connect.

I had the same issue with the mobile until I scanned the QR code and so now it's ok, just need to connect the laptop. The Qr code showed the password I was putting in was correct but says its incorrect when I enter manually

Re: Cant connect router to my laptop

XRaySpeX — Wed, 29 Nov 2023 18:10:15 GMT

Do you see the router's SSID in your lappy's list of networks? If so, are you giving the router's WiFi pwd to it?

Re: Cant connect router to my laptop

Iain-84 — Wed, 29 Nov 2023 18:12:58 GMT

I do see it and I am entering it yeah

Re: Cant connect router to my laptop

XRaySpeX — Wed, 29 Nov 2023 18:14:30 GMT

& what happens?

Re: Cant connect router to my laptop

Iain-84 — Wed, 29 Nov 2023 18:15:54 GMT

I enter the password and it says connecting then either says what put in is incorrect or cannot connect to this network

Re: Cant connect router to my laptop

Christopher_G — Thu, 30 Nov 2023 08:51:16 GMT

Are you able to connect other devices to the router using the password, @Iain-84? Are you entering it case-sensitive?

Chris

Re: Cant connect router to my laptop

Iain-84 — Thu, 30 Nov 2023 14:42:18 GMT

@Christopher_G wrote:
Are you able to connect other devices to the router using the password, @Iain-84? Are you entering it case-sensitive?
Chris

Yeah, my mobile is connected. For my mobile whenever I manually entered the password it said incorrect or cant connect just like on the laptop. However, I scanned the qr code and it connected fine

Re: Cant connect router to my laptop

Christopher_G — Thu, 30 Nov 2023 14:55:30 GMT

Which router do you have, @Iain-84?

Chris

Re: Cant connect router to my laptop

Iain-84 — Thu, 30 Nov 2023 22:36:32 GMT

It is smart hub SH31B

Re: Cant connect router to my laptop

Neil-O — Fri, 01 Dec 2023 09:27:30 GMT

Hi @Iain-84 are you sure it's the correct password that you're entering? For example, the letter o can be confused with the number 0.

As you have access on your mobile a workaround may be to change the wifi password to something of your own choice. You can do this in the EE app by following these steps.

Open the EE app.
Select WiFi Controls from the Home screen.
On the dashboard tap the Smart Hub tile.
Select the three dots in the right-hand corner.
Tap Change WiFi Settings.
Enter your new password and tap Save.

Let me know how you get on.

Thanks

Neil

Re: Cant connect router to my laptop

Neil_F — Fri, 01 Dec 2023 21:52:46 GMT

I had problems connecting my laptop. Upgraded network card driver and ok now

Different problem as wasn't seeing router in list but might help

Re: Cant connect router to my laptop

Iain-84 — Mon, 04 Dec 2023 18:17:14 GMT

Hi Neil,

Sorry for late reply. I have double checked the password and tried a number of times. I think I'm putting in the right one as it's now just saying I cant connect.

I'm not sure if I can change the password. I'm in a bed sit and the other tenants use it as well. Some of them had the same issue as me but eventually worked for them after a few attempts. I'll speak to my landlord

Re: Cant connect router to my laptop

Iain-84 — Mon, 04 Dec 2023 18:18:13 GMT

I tried this but sadly didnt work. Thanks though.

Re: Cant connect router to my laptop

Neil-O — Tue, 05 Dec 2023 11:02:24 GMT

Hi @Iain-84 Thanks for getting back to me, have you tried rebooting all your equipment including the the Hub and any extenders if you have any?

Neil