topic Re: Made Homeless And Still Being Billed in Broadband & Landline

Made Homeless And Still Being Billed

scougall101 — Thu, 30 Nov 2023 08:30:41 GMT

Recently I was mad homeless and I’ve been with EE since 2020 I have a contract mobile and had broadband toowithout a problem until they continue too bill while im homeless now what kind of Provider would do that to there customers EE will all they want is your money customer service is rubbish I’m glad my mobile phone Contract expires on 5/12/23 I can guarantee, I will not be back

Re: Made Homeless And Still Being Billed

scougall101 — Thu, 30 Nov 2023 08:04:09 GMT

I moved out of my previous address over 3 months ago and EE are still billing me when I don’t even stay there anymore more when are they going to listen I emailed them on September cancelling my broadband service as I still have my monthly mobile phone bill which I pay every month but my contract ends 5/12/2023 so I might just go elsewhere as EE are terrible customer service they just want your money

Re: Made Homeless And Still Being Billed

Christopher_G — Thu, 30 Nov 2023 08:50:02 GMT

Hi @scougall101

Welcome to the community.

I'm really sorry to hear of your situation, I understand this must be a really difficult time for you.

Have you spoken to our customer service team recently about this?

Chris