topic Unable to connect laptop in Broadband & Landline

Unable to connect laptop

Neil_F — Wed, 29 Nov 2023 13:53:55 GMT

Forced to move from BT to EE and it's been very stressful.

This morning I try to connect my laptop wirelessly to the router but it doesn't show up in the list to connect to!

Searched online to no avail. Plugged old BT router in and all fine.

Laptop just won't connect as list not showing new EE router.

Any tips appreciated

Re: Unable to connect laptop

XRaySpeX — Wed, 29 Nov 2023 14:01:08 GMT

Which router is it? Have you disabled WiFi on it?

Re: Unable to connect laptop

Neil_F — Wed, 29 Nov 2023 14:03:33 GMT

It's an EE smarthub plus. All my other devices show the router name except my laptop. I've not turned wifi off. Laptop shows nearby routers just not my new EE one!

Re: Unable to connect laptop

XRaySpeX — Wed, 29 Nov 2023 14:08:37 GMT

How old is your lappy? Does it support 5 GHz WiFi? If not, try temporarily disabling the 5 GHz band on the Advanced > Advanced WiFi page.

Re: Unable to connect laptop

Neil_F — Fri, 01 Dec 2023 21:48:48 GMT

They've sent me two now! ? £85 if I don't return it! Never wanted a second one.

Re: Unable to connect laptop

Neil_F — Fri, 01 Dec 2023 21:54:01 GMT

Upgraded to the latest driver for the network card and all good now.

Thx for replies