topic Re: APP control is broken in Broadband & Landline

APP control is broken

Coupec — Sun, 12 Nov 2023 21:38:55 GMT

The app broadband control tab is broken, everytime I try to go on it it says something went wrong and your trying to fix it, I don’t believe that and it’s been like that since my service started so something is clearly wrong. I’ve tried to uninstall etc and that has not helped.

Can I get some help with this issue please.

Re: APP control is broken

petekv — Sat, 04 Nov 2023 11:40:43 GMT

Can anyone tell me why the Ee WiFi controls are not working?

Re: APP control is broken

Leanne_T — Sat, 04 Nov 2023 13:19:03 GMT

Hi @petekv

Welcome to the community.

Have you recently joined EE Broadband or upgraded?

Has your broadband been connected for more than 24 hours?

Leanne 🙂

Re: APP control is broken

petekv — Sat, 04 Nov 2023 14:01:22 GMT

Hi Leanne,
I’ve been with EE for a very long time but only got the broadband about 2 months ago

Sent from my iPhone

Re: APP control is broken

Leanne_T — Sat, 04 Nov 2023 15:25:19 GMT

Thanks @petekv

Have you had access to the WiFi controls in the EE app previously?

Could you try restarting the router and the EE app, does this work for you?

Leanne 🙂

Re: APP control is broken

samuelrbennett — Mon, 06 Nov 2023 16:58:24 GMT

I'm having the same issue. I've been with EE broadband for years. I've tried restarting everything with no joy...

Re: APP control is broken

Christopher_G — Mon, 06 Nov 2023 18:22:28 GMT

Thanks for trying that, @samuelrbennett

It could be worth having a chat with our technical support team so they can look into this for you.

Chris

Re: APP control is broken

XRaySpeX — Sun, 12 Nov 2023 21:31:53 GMT

On which router?

Re: APP control is broken

Coupec — Sun, 12 Nov 2023 21:39:30 GMT

The new Smart Huh Plus

Re: APP control is broken

XRaySpeX — Sun, 12 Nov 2023 21:52:08 GMT

Where's the query about EE WiFi gone? I was trying to answer that.

In the EE app do you mean Manage > Set-up WiFi Controls?

Re: APP control is broken

Coupec — Sun, 12 Nov 2023 21:50:58 GMT

I changed it because I think I might have sorted it (not 100% sure though) Just when first setting up my internet there was EE WIFI and it looks like it was coming from my hub, it was completely open so I’m assuming it is like the OG BT open zone, I’m not even sure if that’s still a thing but guessed that’s what is is/was. If you do know anything about it, please let me know anyway just so I’m properly informed.

Re: APP control is broken

XRaySpeX — Sun, 12 Nov 2023 21:58:24 GMT

There is no EE/BT WiFi SSID set up on the EE SH+.

It would be more helpful not to remove such significant content from your OP but to further post that you thought you had solved it yourself.

Re: APP control is broken

Coupec — Mon, 13 Nov 2023 13:12:46 GMT

Apologies for that, any idea about the app issue? Still not working today.

Re: APP control is broken

Katie_B — Mon, 13 Nov 2023 13:29:27 GMT

Hi @Coupec.

Is this the Home App?

If yes, and it is still not working for you please give us a call on 150.

Katie

Re: APP control is broken

Coupec — Mon, 13 Nov 2023 13:48:16 GMT

Hi,

It’s both the home app not detecting the network no matter what I do and the Broadband Control tab on the main EE app. Both seem to be completely broken for me.

Re: APP control is broken

Coupec — Mon, 13 Nov 2023 13:50:45 GMT

That’s screenshots of both apps.

Re: APP control is broken

Katie_B — Mon, 13 Nov 2023 13:56:23 GMT

Thanks for providing screenshots of the error messages you are seeing @Coupec.

Please give our technical care team a call on 150 so they can look into this further for you.

Katie

Re: APP control is broken

XRaySpeX — Mon, 13 Nov 2023 14:02:44 GMT

I'm not clear on this Broadband Control tab on the main EE app. Is it under Manage > Set-up WiFi Controls? Show us it before you click it.

Re: APP control is broken

Eddy2760 — Mon, 13 Nov 2023 22:23:19 GMT

I’m having the same issue with my new smart hub plus… I called 150 and keeps putting me through to someone from BT who says they have no idea what I’m on about… then get transferred to someone who’s supposed to know and they say delete the app and reinstall… already done that… 3 times… and still not working and it also says I ain’t allowed to view this page on the app under broadband 🤣🤣 pics to follow

Re: APP control is broken

Coupec — Tue, 14 Nov 2023 01:29:46 GMT

It’s even mentioned in the set up guide with the hub, I can’t take a picture tonight but will in the morning. Either way I’ve had so many problems, and now at least 3 or 4 software issues, I’m debating cancelling within my 14 days and moving over to City Fibre. Especially seeing as now another person has the same issue. I’ve wasted many hours now trying to sort problems out on the phone etc that honestly shouldn’t be a problem some of which if someone with no tech knowledge encounter, would have either no idea they were having the problem or would just accept it which really isn’t on a customer to do when they have paid for a service/product. It shouldn’t take years of tech experience to be able to be able to identify these things. Normal everyday people would not know and just think they are getting what they paid for.