topic Re: ee wifi hotspot not connecting in Broadband & Landline

ee wifi hotspot not connecting

hana16 — Mon, 27 Nov 2023 11:36:26 GMT

Hello,

I've had an EE Broadband for years now and I noticed that the previous bt wifi hotspot near me has now become an EE Wifi hotspot which I have been trying to connect to with my regular ee details but it doesn't let me connect. It doesn't say incorrect password or anything, it just refreshes to the same page once I press login.

Any ideas?

Re: ee wifi hotspot not connecting

Mustrum — Mon, 27 Nov 2023 13:39:40 GMT

@hana16 you need to be subscribed to the service to use it, at present it is not free for EE users.

That said if you already have EE Broadband that should be your first method of WiFi connection, apart from anything else it will be faster and have less restrictions.

Re: ee wifi hotspot not connecting

sugarcvone — Mon, 27 Nov 2023 20:36:40 GMT

I have the same exact issue. I pay for it every month and have done for a year and this has only started happening when BT hotspots became EE ones.

Re: ee wifi hotspot not connecting

sugarcvone — Mon, 27 Nov 2023 20:43:13 GMT

So I've been using BT Wifi hotspots for over a year now. Ever since they became EE hotspots I've been unable to connect to them on my phone. It won't tell me if my password is incorrect, it just refreshes the page no matter what I enter. It worked fine on my PC up until 30m ago and now I can no longer connect to it either. I was able to overlook it not working on my phone as I can use data but not my PC. I don't understand why this is suddenly happening.

Re: ee wifi hotspot not connecting

Gb80 — Mon, 27 Nov 2023 20:59:58 GMT

I’m having the same issue!!! What is going on?

Re: ee wifi hotspot not connecting

Mustrum — Mon, 27 Nov 2023 22:50:56 GMT

@sugarcvone @Gb80 are you still logging in with the same username and password after picking the appropriate initial option?

Re: ee wifi hotspot not connecting

Christopher_G — Tue, 28 Nov 2023 08:14:04 GMT

Hi @sugarcvone and @Gb80

Have you tried the troubleshooting steps on this EE WiFi help page?

Chris

Re: ee wifi hotspot not connecting

uncertain — Mon, 18 Dec 2023 15:44:42 GMT

i'm having similar issue. Used to connect without problem when BT but now asks for EE broadband password which I enter then it doesn't recognise it and after repeated attempts it says it blocks my EE account. No good when out and about.

Re: ee wifi hotspot not connecting

uncertain — Mon, 18 Dec 2023 16:02:32 GMT

I tried trouble shooting page listed by Christopher but can't see how it solves my issue as did all the connecting steps severla times. On searching for info on this issue I noticed the extremely high charges for a voucher to connect. Perhaps this is what is being pushed rather than looking after existing customers.

Re: ee wifi hotspot not connecting

XRaySpeX — Mon, 18 Dec 2023 16:38:05 GMT

@uncertain : Which "EE broadband password" are you trying to supply? That of your router's BB password or that of your MyEE holding your BB a/c?

Re: ee wifi hotspot not connecting

Mustrum — Mon, 18 Dec 2023 16:48:40 GMT

@uncertain you need to use the same details you had when you were at BT - if you still have an account.

EE WiFi is not a free service for EE Mobile or Broadband Customers.

Re: ee wifi hotspot not connecting

XRaySpeX — Mon, 18 Dec 2023 16:53:57 GMT

No, @Mustrum ? What's this in the EE WiFi help page?

Most new EE Broadband and BT Broadband customers are automatically registered for EE WiFi, unless you've opted out. You can get online at an EE WiFi hotspot using your EE ID or BT ID and password.

Re: ee wifi hotspot not connecting

Mustrum — Mon, 18 Dec 2023 20:53:30 GMT

@XRaySpeX I guess you missed the relevant bit from that Help Page:

Most new EE Broadband

Re: ee wifi hotspot not connecting

XRaySpeX — Mon, 18 Dec 2023 23:49:34 GMT

@Mustrum : No, I didn't! You said "Broadband Customers" which includes all adjectively qualified "Broadband Customers" 😉 . Had you said "legacy Broadband Customers" you would have been correct.

Re: ee wifi hotspot not connecting

killerheels1 — Wed, 24 Jan 2024 19:54:41 GMT

This is a known issue.

Some BT logins are not being recognised by the EE login system for WiFi hotspot access.

The workaround at the moment is to call EE and get a free 30 day pass from them.

There is no time frame for the solution at this time.

Re: ee wifi hotspot not connecting

Tomkat50 — Tue, 07 May 2024 17:05:50 GMT

Does anyone have a solution yet or is this still an issue?

I too have this problem

Re: ee wifi hotspot not connecting

XRaySpeX — Tue, 07 May 2024 18:10:10 GMT

@Tomkat50 : What is your issue? Are you a EE New BB user?

Re: ee wifi hotspot not connecting

Tomkat50 — Tue, 07 May 2024 18:53:09 GMT

Same as others - accepts password and then goes back to login page for EE Wi-Fi.

have already confirmed with EE that I’m eligible and awaiting follow up, then stumbled across this where others have had same issues

I am an ee broadband customer, not BT broadband

Re: ee wifi hotspot not connecting

XRaySpeX — Tue, 07 May 2024 18:56:36 GMT

But, @Tomkat50 , are you an EE New BB user? How long have you had EE BB?

Re: ee wifi hotspot not connecting

Kris881 — Mon, 24 Jun 2024 17:14:53 GMT

I'm having same issue does anyone know if it's been sorted or how to sort it please

topic Re: ee wifi hotspot not connecting in Broadband & Landline

ee wifi hotspot not connecting

Re: ee wifi hotspot not connecting

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I'm an EE Broadband or a BT Broadband customer, how do I get my free WiFi access?

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