topic Re: Re: Replacing EE Smart Hub with DECO in Broadband & Landline

Re: Replacing EE Smart Hub with DECO

AndyChandler — Sun, 26 Nov 2023 16:57:00 GMT

I found your post when searching for "replacing EE smart hub with DECO

Today I received a DECO X73-DSL which I thought would be a breeze to set up. Unfortunately not. I currently have a G-fast connection in my house FTTC to the cabinet. When setting up my broadband (I moved from SKY) the very helpful EE rep gave me details I would need for setting up a different router "PRODUCTIONHQNUN*********@fs" as user name and a password that began with "HQNPAFF*********" I must have misheard him and I saw from your post this should be "HQNPASS*********"

Unfortunately this hasn't worked. I'm left wondering if I have got something wrong. I have checked the "Technical log" of my "EE" router but it is showing the default user name as "readytoconnect@fs

I am wondering where I have gone wrong. Can you help please, I have tried various changes in the settings but nothing seems to work. Even tried leaving the password blank.

Re: Re: Replacing EE Smart Hub with DECO

XRaySpeX — Sun, 26 Nov 2023 17:03:10 GMT

@AndyChandler : Where are you setting those BB Username & pwd? In the Deco as you say the EE router is at default?

Try bthomehub@btbroadband.com with pwd BT.

Re: Re: Replacing EE Smart Hub with DECO

Mustrum — Sun, 26 Nov 2023 17:15:09 GMT

@AndyChandler your DECO X73-DSL will only work on a VDSL line, not G-Fast., so you cann use it to replace the EE router.

If you reconnect the EE router and factory reset by inserting a suitable object in the pinhole on the back of it, then leave it for a few minutes it should get you back online..

HTH

Re: Re: Replacing EE Smart Hub with DECO

AndyChandler — Sun, 26 Nov 2023 18:03:46 GMT

Thank you for your very prompt reply.

Looks like I will send this back! I was hoping to ditch the EE router. I had ADSL years ago So was wondering what the difference between VDSL and "G-fast". As per usual looked it up on Google and found this:

https://ipwithease.com/vdsl-vs-g-fast/

Which helped explain the differences. I guess I should have checked first.

I will return to Amazon and look for something more compatible.

Re: Re: Replacing EE Smart Hub with DECO

AndyChandler — Sun, 26 Nov 2023 19:45:57 GMT

Re: Re: Replacing EE Smart Hub with DECO

AndyChandler — Sun, 26 Nov 2023 19:47:21 GMT

Sorry didn't realise I hadn't replied to earlier post. Just logged into router again and username is still at default!

Re: Re: Replacing EE Smart Hub with DECO

XRaySpeX — Sun, 26 Nov 2023 19:49:48 GMT

Yes, but on which device did you set the BB username?

Re: Re: Replacing EE Smart Hub with DECO

Mustrum — Sun, 26 Nov 2023 19:52:13 GMT

Did you keep the reset pin held in long enough until the lights changed?

And is it the same on the advanced page?

Re: Re: Replacing EE Smart Hub with DECO

XRaySpeX — Sun, 26 Nov 2023 19:55:16 GMT

That is the Advanced page.

Re: Re: Replacing EE Smart Hub with DECO

AndyChandler — Mon, 27 Nov 2023 11:02:19 GMT

Just logged into "EE" router again. Yes broadband user name is still at default "Readytoconnect..".

I thought it would have changed.

Re: Re: Replacing EE Smart Hub with DECO

XRaySpeX — Mon, 27 Nov 2023 11:09:12 GMT

You're still not telling me on which device did you set the BB username?

Re: Re: Replacing EE Smart Hub with DECO

Mustrum — Mon, 27 Nov 2023 13:00:12 GMT

@AndyChandler assuming you did do the factory reset I too would have expected the username to have changed. That said I seem to recall some routers would report the readytoconnect on the initial pages, but show the proper one elsewhere, but I don't have that router to check, and can't remember the exact details.

That said if it is working OK you could leave it, or change it to the default BT one mentioned earlier in the thread.

[

Re: Re: Replacing EE Smart Hub with DECO

AndyChandler — Mon, 27 Nov 2023 14:23:39 GMT

Sorry, I set up DECO X73-DSL with Broadband user name and password that was provided to me then went back to "readytoconnect..." when this did not work I just disconnected the DECO X73-DSL and went back to using the "EE" router with no settings changed on that.

The white "EE" router has always had the default user name,not the "PRODUCTION" one that was given to me by a "EE" representative who said I could use if I changed router.

Re: Re: Replacing EE Smart Hub with DECO

XRaySpeX — Mon, 27 Nov 2023 14:41:37 GMT

@AndyChandler : It's the device that's directly connected to BB that requires the BB Username & pwd. In your case the EE router. Setting them on the DECO will not set them on the router & hence it stays at default "readytoconnect@fs" . Now set them in the router & you should be good-to-go.