topic Re: Re: wifi problem in Broadband & Landline

Re: wifi problem

Michael4658 — Fri, 24 Nov 2023 12:22:47 GMT

just add my EE broadband fitted yesterday 23/11/23 but cannot get wifi on my mobile phone as cannot use internet on phone.

Re: Re: wifi problem

Leanne_T — Fri, 24 Nov 2023 14:39:52 GMT

Hi @Michael4658

Thanks for coming here 🙂

Can other devices connect to your WiFi network?

Leanne.

Re: Re: wifi problem

Michael4658 — Fri, 24 Nov 2023 16:56:15 GMT

Hi Leanne

thanks for getting back to me but still having problem connecting phone and other devices to wifi i have been trying since yesterday when it was installed 😥 all i what is to get this sorted out and one happy new customer.

Michael

Re: Re: wifi problem

Michael4658 — Fri, 24 Nov 2023 16:57:45 GMT

Hi Leanne

thanks for getting back to me but still having problem connecting phone and other devices to wifi i have been trying since yesterday when it was installed all i what is to get this sorted out and one happy new customer.

Michael

Re: Re: wifi problem

Leanne_T — Fri, 24 Nov 2023 17:05:13 GMT

Hi @Michael4658

Thanks for coming back to me.

What happens when you try and connect to the WiFi does this show on your phone and other devices as connected?

Leanne.

Re: Re: wifi problem

XRaySpeX — Fri, 24 Nov 2023 17:09:37 GMT

Are you seeing the router's network name in the list of WiFi networks on your devices & are your supplying the router's WiFi pwd to it?

What happens when you try?

Re: Re: wifi problem

Michael4658 — Sat, 25 Nov 2023 14:33:14 GMT

Hi i am trying to log into my wifi network wifi but the password is not working as i am trying to set up and new device with wifi but cannot discover the wifi.of the other device.

Michael

Re: Re: wifi problem

XRaySpeX — Sat, 25 Nov 2023 14:38:12 GMT

@Michael4658 : Which router is providing your WiFi?

Re: Re: wifi problem

XRaySpeX — Sat, 25 Nov 2023 16:58:44 GMT

Posted in the open:

@Michael4658 wrote:

Hi my wifi password is not working with my wifi network i am using a smart hub sh31b and only add installed on thursday i am a new customer.

Re: Re: wifi problem

XRaySpeX — Sat, 25 Nov 2023 18:07:23 GMT

@Michael4658 : Login to your EE SH+ at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. Then on the Advanced > Advanced WiFi page you should be able to see your WiFi password in clear & change it if you like.