topic Re: No access to any BB deals online as a current customer in Broadband & Landline

No access to any BB deals online as a current customer

CasaBelfast04 — Tue, 21 Nov 2023 23:33:12 GMT

Why is it that I cannot just simply upgrade/downgrade my broadband package online? When im logged in I cannot access any information about the current BB deals available to me because the page has always shown ''Sorry, looks like a techincal error''

I can only view BB deals when im completely logged out

My previous contact expired a while back and to begin with I assumed I was just having issues with the website loading but now ive figured that I just don't have access to that information without calling EE. Id like to just sign-in, change my package, no engineers, no 45 minute phone calls trying to sell me this and that. Just a straightforward change

Re: No access to any BB deals online as a current customer

Northerner — Tue, 21 Nov 2023 23:36:49 GMT

Hi @CasaBelfast04

Have you tried a different browser or cleared your browser cache?

Thanks

Re: No access to any BB deals online as a current customer

XRaySpeX — Tue, 21 Nov 2023 23:49:14 GMT

@CasaBelfast04 : Have you gone from your online MyEE for BB under "Change My BB Plan"?

Re: No access to any BB deals online as a current customer

CasaBelfast04 — Tue, 21 Nov 2023 23:58:39 GMT

Yes I have tried Google Chrome, Opera and Mozilla Firefox. Results are the same on all even after clearing cache

Re: No access to any BB deals online as a current customer

CasaBelfast04 — Tue, 21 Nov 2023 23:59:24 GMT

Yes also tried this and after filling in my details etc I get -

Something goes wrong...

Our fault, not yours. Please call us free on the number shown this page

Re: No access to any BB deals online as a current customer

Christopher_G — Wed, 22 Nov 2023 09:42:42 GMT

Hi @CasaBelfast04

I'm sorry that you're not able to access this information online. I've sent you a private message to get you some help.

Chris

Re: No access to any BB deals online as a current customer

Steam56 — Tue, 02 Apr 2024 14:31:43 GMT

Exact same thing for me, if I am logged out I can look at all kinds of pages on the shop, soon as I log in and try, its either a technical error or its not available at the moment