topic Re: Virus protection in Broadband & Landline

Virus protection

AnnaMB — Tue, 21 Nov 2023 16:29:32 GMT

I am currently getting conflicting information from EE. I have moved from BT to EE - and was told package was the same. Now being told have to pay £5 per month for virus protection. Anyone any answer on this.

Re: Virus protection

Leanne_T — Tue, 21 Nov 2023 18:08:52 GMT

Hi @AnnaMB

Thanks for coming to the community.

Do you have the EE Cyber Security add-on showing in your EE app?

You can find details for this in the EE Cyber Security | Online Security, Help page.

Leanne 🙂

Re: Virus protection

Paddy-B — Thu, 23 Nov 2023 19:58:46 GMT

Hi @AnnaMB,

Just a quick message as I wanted to see if you got sorted.

What package do you currently have with EE?

The EE Cyber Security is available as an add-on on our Broadband Essentials, or All Rounder plans. The EE Cyber Security is included as part of our Full Works Plan.

Thanks,

Paddy