topic Re: BT broadband email address transfer to EE in Broadband & Landline

BT broadband email address transfer to EE

PaulClement — Thu, 16 Nov 2023 21:00:09 GMT

I placed an order today to move from BT broadband to EE broadband and I am worried I will loose access to three btinternet email addresses I have or will be reduced to just web access. Is this the case or can these email addresses be kept active and accessible via email clients such as mail on Apple devices?

Re: BT broadband email address transfer to EE

XRaySpeX — Thu, 16 Nov 2023 21:16:24 GMT

EE supply no email addys. You could convert to BT Premium Mail for £7.50 pm when you leave BT BB.

Re: BT broadband email address transfer to EE

Neil_F — Sun, 19 Nov 2023 00:26:56 GMT

It's a total disaster. I've been moved to EE without consent and no mention was made about email addresses only being available on webmail. Totally impractical and pointless. I'm now not receiving emails as I'd expect.

Re: BT broadband email address transfer to EE

Neil_F — Sun, 19 Nov 2023 00:31:30 GMT

I went to renew my BT broadband and ended up being moved to EE without my consent. And now I can't access my btinternet emails. Total disaster. No mention made of this vital service change. All I wanted to do was renew with BT not be moved without knowing to EE.

Re: BT broadband email address transfer to EE

Christopher_G — Sun, 19 Nov 2023 09:12:37 GMT

Hi @Neil_F

How did you take out your new broadband deal? Have you spoken to our customer service team about this?

Chris

Re: BT broadband email address transfer to EE

Neil_F — Sun, 19 Nov 2023 11:28:42 GMT

Hello Chris

I went online to renee but was only offered Halo3+. I didn't need that I just wanted to renew what I had. I rang BT to see what they could do. I had no idea I was dealing with someone from EE. I wasn't at all comfortable and said I needed time to think about it. The advisor agreed to call me back later after I'd thought about it. Within minutes of ending the call I received emails from EE saying welcome! I couldn't believe it. Now I'm out of the country and keep receiving credentials messages about my btinternet.com email addresses. It was not made clear at all that these would only be available on webmail. I can't realistically keep logging on to webmail. Please can you contact BT to re-establish my email service as it was.

Re: BT broadband email address transfer to EE

Christopher_G — Sun, 19 Nov 2023 11:46:32 GMT

I'm really sorry to hear that, @Neil_F. It should not have been completed without you agreeing to it.

How long are you abroad for? This is something you will need to discuss with our customer service team so they can open a complaint and look into this for you.

Chris

Re: BT broadband email address transfer to EE

Neil_F — Sun, 19 Nov 2023 12:06:53 GMT

I'm not in a position to call the UK as I haven't got any idea about the cost involved from the US

Ideally someone should take ownership of this problem and resolve it. I didn't cause the problem so it shouldn't be down to me to fix it. EE failed to disclose that my email service would change. Please liaise with BT to return my email service as it was. This is very stressful even more so whilst away. I've had seamless service from BT but the move to EE without my permission is disgraceful. Please enable me to access emails from my app not webmail

Re: BT broadband email address transfer to EE

bristolian — Sun, 19 Nov 2023 13:11:25 GMT

As a broader point, relying on ISP-provided email is generally a bad idea for numerous reasons when compared with either a domain-based account or an independent provider such as G-Mail or suchlike.

You may find a better long-term solution is to consider migrating.

Re: BT broadband email address transfer to EE

XRaySpeX — Sun, 19 Nov 2023 14:04:33 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: BT broadband email address transfer to EE

Storm500 — Mon, 20 Nov 2023 20:59:04 GMT

@PaulClement There is a lot of posts on the BT community about keeping BT email and BT Cloud when you transfer broadband. This is one of the https://community.bt.com/t5/Bills-Packages/BT-to-EE/m-p/2327400#M162013 The answer is yes you will keep your BT emails but you administer them them through your BTID.

Re: BT broadband email address transfer to EE

PaulClement — Mon, 20 Nov 2023 21:03:53 GMT

Thank you that’s reassuring

Re: BT broadband email address transfer to EE

JM1232 — Sat, 04 Jan 2025 12:54:27 GMT

This may well be the case, but when we first set up our email addresses 20+ years ago, no-one knew how things would evolve (phone apps etc) and that our email addresses would become our User IDs for almost every account we ever opened. Most websites let you change your contact email address but it is almost impossible to change your User ID online. Have you tried changing your email address for 100 or more accounts, many of which you cannot remember setting up? Your answer may be true but it is rather trite and does not help with the current BT/EE migration problem. I have four family email addresses on my BT account and we all use our phones to access them. Do not want to be forced to use the website - this is a backward step. I will not be migrating until they sort this out.