topic Re: Home Security in Broadband & Landline

Home Security

banned — Thu, 16 Nov 2023 13:33:08 GMT

I've ordered a home security pack from EE. When I click on the book installation button on my confirmation email, it doesn't allow me to go any further? Has anyone else had this and how did they solve it?

Thanks.

Re: Home Security

Katie_B — Thu, 16 Nov 2023 15:51:30 GMT

Hi @banned.

Welcome to the community.

Are you seeing an error message?

Katie

Re: Home Security

banned — Thu, 16 Nov 2023 16:10:52 GMT

Hi Katie,

The above is the error message but I’ve had this since yesterday morning.

thanks,

Re: Home Security

Katie_B — Thu, 16 Nov 2023 16:20:41 GMT

Thanks for getting back to me @banned.

Are you able to try another device?

Katie

Re: Home Security

banned — Thu, 16 Nov 2023 16:23:28 GMT

Hi Katie,

I’ve tried my tablet and also my laptop with the same results.

Re: Home Security

Katie_B — Thu, 16 Nov 2023 16:29:50 GMT

Thanks for trying @banned.

I'd recommend getting in touch with our customer care team so they can take a further look into this.

Katie