topic Cancel contract in Broadband & Landline

Cancel contract

PawelKa — Thu, 16 Nov 2023 13:07:55 GMT

Good afternoon

I would like to cancel my contract on broadband.

Can I do this by email?

How long is notice period?

Leanne_T — Thu, 16 Nov 2023 15:42:58 GMT

I am sorry to hear you would like to cancel the broadband account, is there any reason you would like to cancel that we could help you with?

Leanne 🙂

XRaySpeX — Thu, 16 Nov 2023 20:58:05 GMT

To cancel your EE BB & Home Phone either:

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice OR
If you want to migrate your BB to another ISP other than VM or if you're moving to FTTP, you apply to them directly & they'll take care of everything bar your final EE bill.