topic Wi-fi controls in Broadband & Landline

Wi-fi controls

Baker3720 — Wed, 15 Nov 2023 13:30:11 GMT

Hi,

I've been trying to connect to Wi-Fi Controls via the EE app but with no luck - I just keep seeing the three loading dots. Anyone else coming across this problem? Thank you.

Re: Wi-fi controls

Leanne_T — Wed, 15 Nov 2023 16:10:22 GMT

Hi @Baker3720

Thanks for coming here.

How long ago was your broadband connected?

Could you try restarting the router and the EE app, does this work for you?

Leanne 🙂

Re: Wi-fi controls

Baker3720 — Wed, 15 Nov 2023 17:07:03 GMT

Hi Leanne - appreciate the reply. My EE wifi was connected last Friday. Will do as you suggest and come back to you.

Regards

Re: Wi-fi controls

Mikesessions1 — Fri, 27 Sep 2024 10:08:50 GMT

Hi, I’ve got the same problem. Reset the router and re downloaded app and still not working. Only joined EE on Tuesday and may have to leave in the cooling off period. Spent about 4 hours on the phone in the last 3 days.

Re: Wi-fi controls

jon_1103 — Fri, 27 Sep 2024 10:52:24 GMT

I didn't have a great experience using the app, I ended up accessing the Hub Manager via the IP: 192.168.1.254

Re: Wi-fi controls

Mikesessions1 — Fri, 27 Sep 2024 10:54:19 GMT

Thanks for this. I am only using wifi controls to use the wifi enhancer - this cannot be done in the hub manager

Re: Wi-fi controls

jon_1103 — Fri, 27 Sep 2024 22:24:55 GMT

Oh yes you're right, the hub manager is very basic. I use a TP-Link router now as gave up waiting for the EE app to be fixed.

Re: Wi-fi controls

JimM11 — Sat, 28 Sep 2024 06:42:52 GMT

@Mikesessions1 What router are you using, and version of the EE app, ios or android user?