topic Re: Engineer charge in Broadband & Landline

Engineer charge

Kyle2287 — Sat, 11 Nov 2023 23:54:05 GMT

Hi I was told an engineer would need to come to my address as I had no active phone line but when the engineer came he said he didn't have to come as he knew the address as he'd put this live not few months before for the old Tennant who sadly died before I moved in I was told there is a 50 pound charge and have looked at my bill and there is the charge am I liable to pay this as the engineer wasn't even required and was only sent because ee said it was necessary and it clearly wasn't so I'm a little reluctant to pay that charge as you mite imagine is there a way of making this charge dissappear

Re: Engineer charge

Chris_B — Sun, 12 Nov 2023 08:18:22 GMT

@Kyle2287 You could try calling customer services and asking. Don’t forget you did agree to this charge before you knew that an engineer wasn’t required.

Re: Engineer charge

Mustrum — Sun, 12 Nov 2023 14:50:57 GMT

@Kyle2287 Although the engineer did you visit your property, depending on the previous ISP and the services provided, there may have been work required elsewhere.

Re: Engineer charge

mirrors90 — Sun, 12 Nov 2023 19:56:00 GMT

The best way to try to get a reduction on this would be to ring EE direct and try to resolve with them - I’d imagine it depends on whom picks the phone up !

most people on this forum are customers like yourself - so billing needs to be discussed direct with EE.

Re: Engineer charge

XRaySpeX — Sun, 12 Nov 2023 21:27:24 GMT

As you have no active phone line, even tho' there may have been a few months ago for the previous tenant but had since been deactivated, you are liable to pay:

• New line engineer visit - this may be required if your property does not have a BT compatible line already in place (a BT compatible phone line is required to join EE Broadband or Fibre Broadband) £50.00

Re: Engineer charge

Kyle2287 — Sun, 12 Nov 2023 23:19:25 GMT

That's still not the point tho is it I agreed to the charge as they said it
was needed but clearly wasn't needed therefore neither the visit or charge
were needed so my point is valid I shouldn't be charged for a line that was
already active when ee specifically said wasn't

Re: Engineer charge

Mustrum — Mon, 13 Nov 2023 13:35:45 GMT

@Kyle2287 how do you know it was not needed - did you try to see if the socket was working before you went live?

Why do you think your service would magically work without an engineer making the connection at the exchange and/or cabinet?