topic Re: Can't reserve a lan ip address in the EE router in Broadband & Landline

Can't reserve a lan ip address in the EE router

stuart_g — Wed, 08 Nov 2023 18:51:36 GMT

I want to reserve some dhcp addresses on the lan for specific controllers. I know how to do it but my router does not permit it. The fields into which I should type the current ip won't accept entries (except the last field). It accepts a mac address but then won't save it due to lack of the ip address.

I looked for router details on the system page but all the fields are blank.

Broadband is working fine but I need to set up these static lan addresses. I have had the router for quite a few years. Does it need a reset or a replacement, or some tinkering by support staff?

Help appreciated. Stuart

Re: Can't reserve a lan ip address in the EE router

XRaySpeX — Wed, 08 Nov 2023 19:30:59 GMT

Which router?

Show us the page you are talking about.

Re: Can't reserve a lan ip address in the EE router

stuart_g — Wed, 08 Nov 2023 22:05:47 GMT

It's a Brightbox of some vintage. These screenshots show a) nothing in the dhcp list (even though arp shows 12 devices), b) screen to add an address where I can add a mac but can't add an ip address, and c) system page showing no data.

Curious

Stuart

Re: Can't reserve a lan ip address in the EE router

XRaySpeX — Wed, 08 Nov 2023 22:19:37 GMT

That BrightBox is either faulty or it needs a Factory Reset.

Under the STATUS tab what is the list under Currently Connected Devices? Hide the MAC addys.

What does the DSL Status page show?

Re: Can't reserve a lan ip address in the EE router

stuart_g — Wed, 08 Nov 2023 22:47:56 GMT

The STATUS heading on the entry page shows nothing at all. I can't find anything in any detail about the connection. I think my speed was upgraded a while back but the router is the original one. I do recall in the past seeing a complex config statement but there is nothing like that visible now. Given that it seems to know nothing about itself it is remarkable that it still works - I'm using it now!

Re: Can't reserve a lan ip address in the EE router

XRaySpeX — Wed, 08 Nov 2023 23:01:36 GMT

What about the System > DSL Status page? It's not the same as the STAUS tab.

Re: Can't reserve a lan ip address in the EE router

stuart_g — Thu, 09 Nov 2023 09:18:23 GMT

This is what I get from the DSL status page: i.e. nothing

Re: Can't reserve a lan ip address in the EE router

XRaySpeX — Thu, 09 Nov 2023 12:29:34 GMT

A Factory Reset is called for.

Re: Can't reserve a lan ip address in the EE router

stuart_g — Thu, 09 Nov 2023 14:47:14 GMT

Is that something I can do? There is no menu entry for a reset that is visible. So it presumably would need a pin. The router is in the loft and I haven't inspected it lately so don't know if there is a reset button.

If I do it, will it get the correct setup info from the network, or do I risk losing service?

Re: Can't reserve a lan ip address in the EE router

XRaySpeX — Thu, 09 Nov 2023 15:23:48 GMT

If you can't see Advanced > System > Tools > Reset there's a pin hole at the back that need to hold down for about 10 secs while powered on. It should start flashing.

Re: Can't reserve a lan ip address in the EE router

stuart_g — Fri, 10 Nov 2023 12:37:37 GMT

The reset worked and everything seems ok. Thank you.

Re: Can't reserve a lan ip address in the EE router

XRaySpeX — Fri, 10 Nov 2023 13:37:25 GMT

Ah, good! It musta got its knickers in a twist.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.