topic Re: New Full fibre 500 customer in Broadband & Landline

New Full fibre 500 customer

GMJ1 — Tue, 07 Nov 2023 21:50:59 GMT

I have just switched to EE FF500 from my BT 50meg copper.

download speed is spot on and around 500MB, However my upload speed has not changed and still hitting 10MB out of the advertised 73MB which seems to me to be the bare minimum.

Just wondering if anyone else had this disappointment ?

Gary J

Re: New Full fibre 500 customer

Mustrum — Tue, 07 Nov 2023 22:02:00 GMT

@GMJ1 have you spoken to the broadband care team?

Clearly something is not right so worth getting it checked out.

That said, how are you connected to the router? Direct via an ethernet cable, or via powerline or Wi-Fi?

Could there be something locally restricting upload speeds?

Re: New Full fibre 500 customer

GMJ1 — Tue, 07 Nov 2023 22:09:31 GMT

Haven’t spoken to them yet as only switched yesterday and wanting to give it a chance.

Im on 5Ghz iPhone 15 pro max and same result on my iPad Pro.

Thank you

Re: New Full fibre 500 customer

GMJ1 — Tue, 07 Nov 2023 22:12:06 GMT

Oh and direct to the router via wifi

Re: New Full fibre 500 customer

Mustrum — Tue, 07 Nov 2023 22:14:58 GMT

Have you got a laptop or something to test a direct connection via ethernet?

Too many valiables with Wi-Fi.

Re: New Full fibre 500 customer

XRaySpeX — Tue, 07 Nov 2023 22:16:06 GMT

Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: New Full fibre 500 customer

GMJ1 — Tue, 07 Nov 2023 22:18:14 GMT

Thank you both i will try my laptop tomorrow direct