topic Moved from BT to EE - Credentials Incorrect? in Broadband & Landline

Moved from BT to EE - Credentials Incorrect?

Moose_UK — Mon, 06 Nov 2023 19:06:31 GMT

I've recently moved from BT to EE (900mbps). I've noticed when looking at the settings on the new hub, it is still using the username "bthomehub@btbroadband.com". Is this correct, I assumed that EE would have a different username than the BT one?

I'm also unable to access many of the WiFi controls in the EE app, not sure if this is related at all.

Re: Moved from BT to EE - Credentials Incorrect?

Profile closed — Mon, 06 Nov 2023 20:19:38 GMT

@Moose_UK it's correct

Re: Moved from BT to EE - Credentials Incorrect?

Moose_UK — Tue, 07 Nov 2023 07:22:57 GMT

Cheers for that! I’ll give 150 a call to see what’s going on, whenever I try to access anything it’s crashes out and says “an order is being processed”.