topic Xbox game pass in Broadband & Landline

Xbox game pass

EmilyJones92 — Mon, 06 Nov 2023 08:08:43 GMT

Since setting up our how broadband to EE and with faster speeds for gaming I can't seem to play any cloud gaming on my Xbox game pass, every game on there says lon queues ahead but loads of my friends who also pay Xbox don't have this issue. Any else had this problem that could help? I've spoke to Xbox and they have said it could be a broadband issue

Re: Xbox game pass

Christopher_G — Mon, 06 Nov 2023 10:49:18 GMT

Hi @EmilyJones92

Welcome to the community. We'll do our best to help you.

What is the exact error message that you're getting?
Chris

Re: Xbox game pass

EmilyJones92 — Mon, 06 Nov 2023 18:44:41 GMT

Thanks for your reply. The message I get says long queues ahead. I'd
understand if it was a brand new game to play and everyone was playing it
but my partner and I have tried most of the games on cloud gaming on the
game pass and they all say the same thing.
It doesn't even matter what time of day it is. I have spoken to Xbox and
they have told me to try various things like system reboot but they haven't
worked.
We have even cancelled the subscription and rejoined and that did nothing.
We have only had this issue now since being on the EE network which I don't
understand because we are running at higher speeds. So any help with this
would be so helpful 🙏

Re: Xbox game pass

Christopher_G — Mon, 06 Nov 2023 18:57:03 GMT

How long have you had this problem for, @EmilyJones92? Has it ever worked successfully for you? Which device are you gaming on? Is it the Xbox console or another device?

Chris

Re: Xbox game pass

EmilyJones92 — Mon, 06 Nov 2023 19:07:41 GMT

Since we have had EE, the first few weeks we just thought it was the new
games we were trying to play but clearly there's something wrong for it to
be going on for this long now. It's the Xbox series x. We have had Xbox
game pass for years and we used to have sky broadband but never had this
issue.

Emily

Re: Xbox game pass

miggle — Mon, 06 Nov 2023 19:47:55 GMT

Hi @EmilyJones92 Xbox Ambassador here, I'll try and help. Have you run through the xbox diagnostic settings for your connection yet? I'll add screenshots.

First press your Xbox button, and go to:-

Xbox/Settings/General/Network settings

Pay attention to the info on the right-hand side of the screen, and make a note of it

then click 'Test multiplayer connection'

You may see the screenshot below. In which case please feedback here, and I'll just show you how to change the setting to fix it.

If you see the screen below - it show's that there's nothing potentially wrong with your network, and the issue lies on the microsoft side:-

Please feedback, and we can get to the root cause of the issue. 🙂

Re: Xbox game pass

EmilyJones92 — Mon, 06 Nov 2023 19:57:41 GMT

Just tested and it has popped up saying all good and no problems with my
connection

Re: Xbox game pass

miggle — Mon, 06 Nov 2023 20:46:56 GMT

There's nothing there that indicates a potential issue with the EE network and your Xbox directly. So back to troubleshooting the Xbox side we go. Which game/games specifically to help narrow this down? (e.g. Fortnite has gone ballistic recently since the original map came back in and is experiencing record numbers of players once again.) Maybe it's a specific selection of games that use the same distribution network such as EA. Any further info you can provide would be really useful.

Re: Xbox game pass

EmilyJones92 — Mon, 06 Nov 2023 20:53:41 GMT

It's all games on cloud gaming. I've tried most of them at random and
everyone says long queues ahead. I'd understand if I was trying to play a
new release like football manager 24 but I've tried games that have been on
there for awhile. Speaking to friends who play Xbox none seem to have this
issue with cloud gaming and are playing even new releases when they want.

Emily

Re: Xbox game pass

miggle — Mon, 06 Nov 2023 21:06:18 GMT

Thanks @EmilyJones92 i’ll run a few tests myself on cloudgaming from my Xbox and give you an update on Thursday. In the meantime i’ll check with fellow ambassadors to see if theyre encountering issues, or reports similar to yours.

Re: Xbox game pass

EmilyJones92 — Mon, 06 Nov 2023 21:07:41 GMT

Ok thank you so much

Re: Xbox game pass

miggle — Tue, 07 Nov 2023 13:05:40 GMT

@EmilyJones92 Just to give you an update from the Xbox side I did speak to other members of the Ambassador team who looked into your issue. We could find no obvious reason, although they offered the alternative of downloading the game to your xbox instead of using the cloud gaming option. But I'm guessing you've run out of space on your xbox which is why you're using the cloud gaming option in the first place.

Give me a chance to test your exact setup on Thursday and I'll report back. 🙂

Re: Xbox game pass

miggle — Thu, 09 Nov 2023 16:24:27 GMT

Hi @EmilyJones92 I've had a chance to run some tests and I get around 3 minutes of wait time on football manager, just an fyi.

Cloud gaming

so i downloaded it, :-

Re: Xbox game pass

miggle — Thu, 09 Nov 2023 16:39:09 GMT

From the tests above, it's clear that downloading the game rather than using cloud gaming is the way to go. However I will say that there is a potential issue within BT's network that IS affecting cloud gaming, although I don't have the time right now to look at peering to Microsoft's network or the correct contacts to escalate it to the right technical teams within the BT network. And believe me, i'd be like a dog with a bone if I had the contacts as this issue would be affecting me too.