topic Re: Broadband Speed in Broadband & Landline

Broadband Speed

HT231 — Sat, 04 Nov 2023 20:25:12 GMT

I have been with EE since the early days of the internet when the connection was by dial up! Over the past few weeks I have noticed my connection really slowing down. Have just called EE to be advised I’m still on a very old plan and my internet speed is 17.7MB per sec. So I seem to have been paying for an inferior service for a long time but was not aware of this.

I have been told the only way to increase the speed is to change over to the new digital landline system which I do not want to do at the moment. I realise this will be implemented in 2025 but would prefer not to change this until I have to as my Mum relies on her landline too. I am in the midst of dealing with a whole host of other problems for her so would prefer to keep the potential for even more to a minimum.

Is there anything I can do to avoid too much disruption? I work from home so this is also impacting my job.

Re: Broadband Speed

Chris_B — Sat, 04 Nov 2023 20:59:42 GMT

@HT231 So you was out of contract for a long time and did nothing about it that’s down to you.
All new connection's now are digital because it’s all being switched over.

Re: Broadband Speed

mirrors90 — Sat, 04 Nov 2023 21:11:49 GMT

Hi ,

Do you use your landline much? The only people it's not suitable to switch over to digital for are those with alarms plugged into their landline. Otherwise you can still take a phone line and pay for calls.

I'm a bit surprised they didn't call you to get you changed over to fibre before - they usually love an upsell!

What are your concerns about moving over to a digital landline?

Re: Broadband Speed

HT231 — Sat, 04 Nov 2023 22:01:28 GMT

Thanks for your helpful reply.

Re: Broadband Speed

HT231 — Sat, 04 Nov 2023 22:05:39 GMT

Yes I still use my landline a lot and as I have an elderly parent I’m dealing with a lot of problems for, I don’t want to increase the potential for even more just now.

I’m a bit disappointed I haven’t had any calls from EE and after all they would have made more money out of an upgrade too.

Re: Broadband Speed

mirrors90 — Sat, 04 Nov 2023 22:07:50 GMT

Totally understand, but I don't think there will be any more issues by upgrading - I'd say you're in the minority without it already - It's a tried and tested system which will deliver you a much faster speed.

What sort of speed can they offer you with the upgrade?

Re: Broadband Speed

HT231 — Sat, 04 Nov 2023 22:19:33 GMT

I think 100MB per sec was mentioned. I will try to read up about the digital phones and perhaps that will reassure me a bit.

Re: Broadband Speed

mirrors90 — Sat, 04 Nov 2023 22:22:21 GMT

@HT231 https://www.gov.uk/guidance/uk-transition-from-analogue-to-digital-landlines#what-the-change-means-in-practice-and-how-you-can-prepare

Here you go, the official government website - hopefully puts your mind at ease 🙂

Re: Broadband Speed

XRaySpeX — Sat, 04 Nov 2023 22:28:45 GMT

Welcome to EE's Home Broadband Forum.

Aside from the Q of digital landlines, if you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Broadband Speed

HT231 — Sat, 04 Nov 2023 23:02:43 GMT

Thank you very much for your help 😊.

Re: Broadband Speed

HT231 — Sat, 04 Nov 2023 23:46:44 GMT

BROADBAND SETTINGS

This page provides advanced settings to connect to your EE Broadband service.

Broadband Type: © ADSL • Fibre/Ethernet

Broadband Username

story-teller.fsnet.co.uk@fs

Broadband Password

Protocol

VPI/CI

[PPPOA V

7138

Encapsulation

vC MUX v

Internet IP Address

DYNAMIC v

IP Address

0.0.0.0

Subnet Mask

0.0.0.0

DNS IP Address

OBTAIN FROM ISP

Primary DNS

10.0.0.0

Secondary DNS

[0.0.0.0

Connection Type

ALWAYS CONNECTED

Idle Time

(minutes)

Authentication Protocol

CHAP V

MTU (576-1500)

1492

DSL MODE

DSL Mode

AUTOMATIC

Bit Swapping

• Enable O Disable

SRA

INTERNET CONNECTION

Internet State

Connected

x Broadband S...

Logout: Home

DISCONNECT

Re: Broadband Speed

XRaySpeX — Sun, 05 Nov 2023 02:03:38 GMT

Sorry, not those pages. Please navigate to Advanced Settings > Accept > System > DSL Status. Also post 'System Uptime' from top of System Log page.

Re: Broadband Speed

HT231 — Sun, 05 Nov 2023 17:40:38 GMT

STATUS

Configured CurrentLine StatusLink TypeOperation Mode

--	UP
--	Fast Path
Automatic	G.992.5 (ADSL2+)

DATA RATE INFORMATION

UpstreamDownstream

1195 (Kbps)

17899 (Kbps)

DEFECT/FAILURE INDICATION

Operation Data Upstream DownstreamNoise MarginLine Attenuation

7.1 (dB)	3.7 (dB)
15.6 (dB)	31.5 (dB)

Indicator Name Near End Indicator Far End IndicatorOutput PowerFast Path FEC CorrectionInterleaved Path FEC CorrectionFast Path CRC ErrorInterleaved Path CRC ErrorLoss Of Signal DefectFast Path HEC Error STRInterleaved Path HEC ErrorError Seconds

12.1 (dBm)	0.0 (dBm)
0	0
--	--
154	0
--	--
1	0
1222	0
--	--
427	81

STATISTICS

Received DataTransmitted Data

350649 (Kbits)

95891 (Kbits)

Re: Broadband Speed

HT231 — Sun, 05 Nov 2023 17:42:17 GMT

18:13:45 is the System Uptime.

Re: Broadband Speed

XRaySpeX — Sun, 05 Nov 2023 21:01:13 GMT

Those stats are fine & what you should expect. You are getting the correct speed, 17.9 Meg, for the ADSL product that you are on. It won't have changed other than marginally.

The only Q remains is whether you could be on a faster EE BB product.

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Broadband Speed

HT231 — Sun, 05 Nov 2023 22:25:44 GMT

Exchange AYR is served by Cabinet 19

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)
G.fast Range A (Clean)
G.fast Range B (Impacted)

80	71.4	20	19	65.5	Unavailable	Available	--
80	67.4	20	19	60	Unavailable	Available	--
--	--	--	--	--	Unavailable	--	--
--	--	--	--	--	Unavailable	--	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Upto 1000

Upto 220

Available

1 Stage

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed Rate

Up to 7	--	4 to 9.5	Available	--
Up to 7	Up to 1	4 to 9.5	Available	--
--	--	--	--	--
2	--	--	Available	--

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate

Up to 7.0	--	4.0 to 9.5	Available	--
Up to 6.0	--	5.0 to 8.0	Available	--
Up to 2	--	--	Available	--

Observed Speeds ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

17.97

1.25

2023-10-15

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

26-10-2023

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

Re: Broadband Speed

XRaySpeX — Sun, 05 Nov 2023 22:55:25 GMT

As you don't want to go to digital landline yet (which excludes 1000 Meg WBC FTTP {EE's Full Fibre}) but you already have an analogue landline I should ask EE whether you can upgrade to "Up to 80 Meg" FTTC/VDSL {EE's Fibre Plus} on your existing landline. They are not selling new analogue landlines, but you already have 1. So I would have thought it would be possible just to switch the ADSL BB on it to FTTC w/out affecting the landline. It would require no new wiring indoors, just a reconnection outside at the cabs, & just a new router.

@bobpullen : What do you think? Is this possible?

Re: Broadband Speed

Mustrum — Sun, 05 Nov 2023 23:37:52 GMT

@XRaySpeX that option has not been available since the 5th of September.

From the incomplete table above@

80	71.4	20	19	65.5	Unavailable	Available	--
80	67.4	20	19	60	Unavailable	Available	--

The first row of Unavailable refers to FTTC, the second Available is for SOGEA - ie no analogue voice available. If the OP tried to upgrade they would lose their PSTN line. They would need to check if Digital Voice was available to them is they wanted to keep their phone number.

Re: Broadband Speed

XRaySpeX — Mon, 06 Nov 2023 02:40:02 GMT

I know, @Mustrum , but that would be for new installations. I'm postulating for existing installations where there is already an existing landline there would be an easy path to upgrade the BB on it to another type running over the same landline. It must be a simple task to implement that. Anything else would be red tape.

The copper landline is already in place, running from the home to the phone cab. to the exchange to the POTS. All it needs is a loop from the phone cab to the fibre cab & loop back.

The OP doesn't want SoGEA!

Re: Broadband Speed

Mustrum — Mon, 06 Nov 2023 10:02:34 GMT

@XRaySpeX the computer will say no. The OP can maintain their existing product, but not change it with any of the BT Group. Like I said, FTTC is not available to them. That is what have suggested they might be able to do..

They could possibley do what you describe with an LLU operator that has yet to move to Digital Voice services, BUT I would suggest that may well be a risky option., if there are any still doing such a thing.