Fibre Max 300

dacarlo — Sat, 04 Nov 2023 14:18:17 GMT

Hi,

Can anyone tell me the minimum speed guarantees for Fibre max 300? I seem to recall a long time ago it was in the product pages of the main site but ee.co.uk is very difficult to use and extract info from.

Thanks

Dac

Re: Fibre Max 300

XRaySpeX — Sat, 04 Nov 2023 14:32:09 GMT

It's advertised as 150 Meg. In your particular case it should be in your MyEE for BB under Your broadband speed

Re: Fibre Max 300

dacarlo — Sat, 04 Nov 2023 15:21:44 GMT

Thanks, it's been driving me mad trying to find it!

Things have deteriorated compared to what the line used to be capable of. The EE smart router resynchronised a while back I noticed, at a lower speed and has remained so since around mid summer at least. Originally I had the g.fast modem and a separate EE hub into which it plugged. After a line-fault the field engineer kindly organised a single AiO box be swapped in, freeing up a plug and reducing cable clutter.

The bit in orange below is dead on with the EE hubs synch. The bit in yellow is what I've been used to. Any ideas on the potential causes of the synch changing?

These appear to be the synch rates from the EE box logs

Timestamp	Log	Log 1	Log 2
01:59:35	04 Nov. DSL Link Up: Down Rate=161631kbps	Up Rate=38627kbps; SNR Margin Down=9.1dB	Up=3.2dB
02:04:06	03 Nov. DSL Link Up: Down Rate=151216kbps	Up Rate=38568kbps; SNR Margin Down=10.1dB	Up=3.1dB
02:39:38	27 Oct. DSL Link Up: Down Rate=156964kbps	Up Rate=38333kbps; SNR Margin Down=10.0dB	Up=3.2dB
06:39:14	15 Oct. DSL Link Up: Down Rate=141061kbps	Up Rate=38216kbps; SNR Margin Down=11.8dB	Up=3.2dB
08:14:02	09 Oct. DSL Link Up: Down Rate=131107kbps	Up Rate=37513kbps; SNR Margin Down=12.1dB	Up=3.2dB
02:51:18	12 Sep. DSL Link Up: Down Rate=132479kbps	Up Rate=37757kbps; SNR Margin Down=12.0dB	Up=3.2dB
01:13:41	08 Sep. DSL Link Up: Down Rate=133585kbps	Up Rate=38040kbps; SNR Margin Down=11.0dB	Up=3.1dB
03:06:16	26 Aug. DSL Link Up: Down Rate=143324kbps	Up Rate=37629kbps; SNR Margin Down=10.1dB	Up=3.2dB
16:18:12	22 Aug. DSL Link Up: Down Rate=138861kbps	Up Rate=37396kbps; SNR Margin Down=11.0dB	Up=3.1dB
11:17:29	11 Aug. DSL Link Up: Down Rate=137723kbps	Up Rate=37805kbps; SNR Margin Down=11.0dB	Up=3.1dB
08:23:24	30 Jul. DSL Link Up: Down Rate=136945kbps	Up Rate=37992kbps; SNR Margin Down=11.4dB	Up=3.2dB
05:37:53	22 Jul. DSL Link Up: Down Rate=154420kbps	Up Rate=38977kbps; SNR Margin Down=10.1dB	Up=3.2dB
01:59:26	21 Jul. DSL Link Up: Down Rate=161112kbps	Up Rate=38733kbps; SNR Margin Down=8.9dB	Up=3.1dB
01:21:18	19 Jul. DSL Link Up: Down Rate=150217kbps	Up Rate=39261kbps; SNR Margin Down=10.0dB	Up=3.1dB
03:25:00	07 Jul. DSL Link Up: Down Rate=141612kbps	Up Rate=37455kbps; SNR Margin Down=11.1dB	Up=3.1dB
03:41:36	06 Jul. DSL Link Up: Down Rate=157211kbps	Up Rate=37572kbps; SNR Margin Down=9.1dB	Up=3.1dB
02:13:10	05 Jul. DSL Link Up: Down Rate=170781kbps	Up Rate=37572kbps; SNR Margin Down=8.1dB	Up=3.1dB
02:13:20	02 Jul. DSL Link Up: Down Rate=171888kbps	Up Rate=37699kbps; SNR Margin Down=7.0dB	Up=3.1dB
01:38:24	26 Jun. DSL Link Up: Down Rate=178512kbps	Up Rate=37161kbps; SNR Margin Down=6.3dB	Up=3.2dB
02:58:28	25 Jun. DSL Link Up: Down Rate=192369kbps	Up Rate=37103kbps; SNR Margin Down=5.1dB	Up=3.1dB
01:08:44	20 Jun. DSL Link Up: Down Rate=199169kbps	Up Rate=37923kbps; SNR Margin Down=4.2dB	Up=3.2dB
03:10:05	07 Apr. DSL Link Up: Down Rate=224336kbps	Up Rate=41488kbps; SNR Margin Down=3.3dB	Up=3.1dB
11:33:08	05 Apr. DSL Link Up: Down Rate=229880kbps	Up Rate=41488kbps; SNR Margin Down=3.1dB	Up=3.2dB
10:52:16	05 Apr. DSL Link Up: Down Rate=234852kbps	Up Rate=41605kbps; SNR Margin Down=3.0dB	Up=3.2dB
01:53:24	20 Mar. DSL Link Up: Down Rate=237477kbps	Up Rate=40375kbps; SNR Margin Down=3.1dB	Up=3.2dB
01:26:46	15 Jan. DSL Link Up: Down Rate=239147kbps	Up Rate=41477kbps; SNR Margin Down=3.1dB	Up=3.1dB
10:19:49	14 Jan. DSL Link Up: Down Rate=240307kbps	Up Rate=41303kbps; SNR Margin Down=3.1dB	Up=3.1dB

TIA!

Dac

Re: Fibre Max 300

XRaySpeX — Sat, 04 Nov 2023 17:55:09 GMT

Yes, your sync speeds have been going down steadily over time since Jan.

You could complain to EE that you're not getting your Minimum Guaranteed Speed of 182 Meg since June.

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

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