topic Re: Broadland down in Broadband & Landline

Broadland down

Julyn — Thu, 02 Nov 2023 23:08:43 GMT

2 days with Broadland dropping out, this is NOT how you keep customers, worst of all your damn bots bring back real human beings.

Re: Broadland down

Katie_B — Fri, 03 Nov 2023 08:06:15 GMT

Hello @Julyn.

Welcome to the community.

Could you please confirm if your home broadband is now working?

Katie

Re: Broadland down

Julyn — Fri, 03 Nov 2023 08:27:45 GMT

Still no broadband, have spoken to someone in the tech team, should be back 7pm tonight

Re: Broadland down

Katie_B — Fri, 03 Nov 2023 08:30:38 GMT

Thanks for letting me know @Julyn.

Please keep us updated,

Katie

Re: Broadland down

XRaySpeX — Fri, 03 Nov 2023 11:17:57 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Broadland down

Julyn — Fri, 03 Nov 2023 11:39:14 GMT

Already ee customer, I've the brightbox v2, I don't have landline just broadband only.

I had all the colours flashing green flashing yellow, solid yellow, flashing red and solid red. Thank you for the info I'm going to post an update but, I've copied the numbers you provided for future reference. 👍

Re: Broadland down

Julyn — Fri, 03 Nov 2023 11:46:57 GMT

OK all is well with broadband, back up and running. Apparently there was a major service issue in my area.

I do have a suggestion, if service providers know of major issues that will cause problems, why not send out a txt to inform customers. Will save people phoning reporting problems.