topic Re: New EE app features not working in Broadband & Landline

New EE app features not working

TuckerUK — Wed, 01 Nov 2023 08:40:58 GMT

Just joined EE from BT on Monday this week. On the All Rounder full fibre gigabit package. Are some of the features on the app not working for everyone or just me it’s so frustrating. You go into the WIFI controls section and all you get “We can’t show you your” message so can’t setup groups or schedules for my children for bedtime etc. I had this feature on the BT app working well can anyone advise please thanks Michael.

Re: New EE app features not working

Leanne_T — Wed, 01 Nov 2023 11:21:07 GMT

Hi @TuckerUK

Thanks for coming to the community.

Please get in touch with our broadband care team and they will get this looked into for you.

Leanne.

Re: New EE app features not working

bobpullen — Wed, 01 Nov 2023 15:25:06 GMT

@TuckerUK - bit clichéd but have you tried powering the Smart Hub off/back on again at any point?

Re: New EE app features not working

TuckerUK — Wed, 01 Nov 2023 16:10:25 GMT

@bobpullen Yeah done all that. It’s strange as some features work like guest network but groups and the ability to turn devices off isn’t.

Re: New EE app features not working

TuckerUK — Wed, 01 Nov 2023 18:42:22 GMT

@Leanne_T Phoned up like you suggested and it’s still not fixed. I was asked to sign out and delete the app re-download again etc and it’s still the same. Plus placed an order for smart wifi plus (disc) and wifi enhancer (game mode) and that doesn’t work either just keep getting an error message within the wifi controls section when using the features. This whole process has been so frustrating tbh with transferring from BT to EE.

Re: New EE app features not working

James_B — Wed, 01 Nov 2023 19:00:55 GMT

Hi @TuckerUK,

Please get back in touch with our Broadband Care Team to let them know their suggestions didn't resolve the issue.

They'll be happy to take another look at this for you and raise a support ticket if necessary.

Thanks

James

Re: New EE app features not working

Fiesty88 — Mon, 16 Dec 2024 17:47:18 GMT

I have the same issue, been like that for about 5days. Reset everything and it got stuck with my sons internet off on devices even outside of the times it was due to be off! Resetting the router sorted that out but not the being able to see groups on the app