topic FLASHING YELLOW in Broadband & Landline

FLASHING YELLOW

myles51 — Wed, 01 Nov 2023 15:15:29 GMT

Hi, for past 3-4 days router flashing yellow for long periods of time get it back for few hours but goes straight back to flashing yellow. Working from home used all mobile data not happy how can this be fixed. Thankyou

Re: FLASHING YELLOW

bobpullen — Wed, 01 Nov 2023 15:23:01 GMT

Here's probably a good place to start. I think following the links from there will take you down the route of testing your line/raising a broadband fault.

A flashing yellow LED suggests that the router has lost the connection with the local cabinet, so you may well be looking at a physical line fault. if so, it will require Wholesale/Openreach intervention to fix.

Re: FLASHING YELLOW

Mustrum — Wed, 01 Nov 2023 16:41:39 GMT

@myles51 you can find more details on how to get help from the following page:

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call us

We’re open every day:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call from your EE mobile

150

See call costs

Call from a landline or another provider

0330 123 1105

Re: FLASHING YELLOW

XRaySpeX — Wed, 01 Nov 2023 18:20:14 GMT

@bobpullen : Here's can only check mobile network status. For a manual check on BB network it's texting 66033 that @Mustrum suggests.

Re: FLASHING YELLOW

XRaySpeX — Wed, 01 Nov 2023 18:21:39 GMT

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.