topic Phone call in Broadband & Landline

Phone call

Kazza56 — Fri, 27 Oct 2023 19:01:35 GMT

Someone was due to phone my husband at 3pm today regarding tv package and business phone package. Unfortunately the business consultant failed to call.
Not very impressed as we altered plans so we could take this call.
Take it our business is not required

Karen

Re: Phone call

Katie_B — Sat, 28 Oct 2023 06:47:27 GMT

Hello @Kazza56.

Welcome to the community.

I am sorry to hear you have not received a call back.

Please give us a call on 150 so our team can look into this.

Katie

Re: Phone call

Kazza56 — Mon, 30 Oct 2023 17:50:21 GMT

Told we would get a call from EE on Friday, nobody called. So I phoned Saturday to be told we would get a call today which we did. Apparently this person doesn’t deal with tv package or business lines so suggested we went in to a store.
The store is an hour away from us and when we visited last week they informed us they couldn’t deal with this in store. I’ve been with EE for several years and they used to be very helpful but have certainly gone down hill since BT got involved. Come on EE get your act together.
The person who called today could not have been less interested. Very disappointed

Re: Phone call

Christopher_G — Tue, 31 Oct 2023 07:52:49 GMT

Hi @Kazza56

I'm really sorry to hear that. Are you trying to take out a new contract or are you looking for support with a product/plan that you already have?

Chris

Re: Phone call

Kazza56 — Tue, 31 Oct 2023 15:49:41 GMT

I am an EE customer but we trying to get a new tv package

Kind regards
Karen Richardson

Sent from Outlook for iOS<>

Re: Phone call

James_B — Tue, 31 Oct 2023 18:44:56 GMT

Did you try calling 150 @Kazza56?

The team will be happy to help. 🙂

James

Re: Phone call

Kazza56 — Tue, 31 Oct 2023 20:31:41 GMT

No I didn’t I have to say as a disappointed and reluctant to call if honest

Sent from Outlook for iOS<>

Re: Phone call

Kazza56 — Sun, 05 Nov 2023 10:46:07 GMT

hi I’m still waiting a call to discuss a tv package or are you not wanting this business

I am a EE customer and have been for sometime but I am disappointed that I’m having this hassle.
we went into store and they said they could not help

if no one is prepared to call to discuss this we will go elsewhere

Re: Phone call

Chris_B — Sun, 05 Nov 2023 10:52:07 GMT

@Kazza56 customer services take lots of phone calls just because you want to speak with them it doesn’t mean others don’t or have to wait until your done.

Re: Phone call

Kazza56 — Sun, 05 Nov 2023 10:58:22 GMT

Sorry I really don’t understand your reply.

If someone says they will call that is what I expect to happen.

We are all busy but to be waiting several weeks for a call is not acceptable

If I don’t receive a call this week we will take our custom elsewhere

Not an acceptable reason I’m afraid

Sent from Outlook for iOS<>

Re: Phone call

Leanne_T — Sun, 05 Nov 2023 12:46:37 GMT

Hi there @Kazza56

Thanks for coming here.

I am sorry to hear you have not received the call.

Which TV package are you looking to order?

Did the store provide a reason why they could not help?

Leanne.

Re: Phone call

Kazza56 — Sun, 05 Nov 2023 17:04:38 GMT

thank you for reply

this is what we want to discuss what options there are.
Nobody seems to want to call to discuss

in store they could not get access to our BT account

please can someone call tomorrow after 3pm or Tuesday 7th November before 12pm

thank you

Re: Phone call

James_B — Mon, 06 Nov 2023 07:50:19 GMT

Hi @Kazza56,

Sorry, we can't access your EE account via this community forum to arrange a call back.

Please get in touch on 150 and a member of the team will be happy to help.

James

Re: Phone call

Kazza56 — Thu, 09 Nov 2023 17:16:41 GMT

Hi

Don’t worry we have now sorted our tv package out with another provider

Since EE taken over by BT service has certainly gone downhill which is very sad and such a shame

Karen Richardson

Sent from Outlook for iOS<>