topic Re: New EE app features not avilable. in Broadband & Landline

New EE app features not avilable.

Rooneyj — Sun, 29 Oct 2023 15:05:04 GMT

Hi, as an existing FFB Max 100 customer with a white smart router I am unable to access the new EE features advertised either online or via the app. Are these new features available to me or is an upgrade required? Thanks.

Re: New EE app features not avilable.

XRaySpeX — Sun, 29 Oct 2023 15:25:13 GMT

@Rooneyj : What features are you after?

Re: New EE app features not avilable.

Rooneyj — Sun, 29 Oct 2023 15:40:51 GMT

Re: New EE app features not avilable.

Rooneyj — Sun, 29 Oct 2023 15:52:04 GMT

HI Parental controls to manage connections + Home, Work, Gaming new features. I don't seem to have access to.anynof these features.

Re: New EE app features not avilable.

XRaySpeX — Sun, 29 Oct 2023 15:59:57 GMT

For parental Access Control you need the EE Home app, not the MyEE app.

Re: New EE app features not avilable.

Rooneyj — Sun, 29 Oct 2023 16:18:38 GMT

Great, now have parental access on Home EE app. I can't see any options for new gaming etc features.

Re: New EE app features not avilable.

Mustrum — Sun, 29 Oct 2023 19:37:36 GMT

@Rooneyj I believe you would need the newer router as well.

EE have done a great job advertising loads of new toys, but not said so much about how to get them!

Re: New EE app features not avilable.

Rooneyj — Sun, 29 Oct 2023 22:15:15 GMT

Yeah, agree. Seems aimed at attracting new customers only. Now to find out how I go about upgrading my router. Thanks.

Re: New EE app features not avilable.

Mustrum — Sun, 29 Oct 2023 22:21:24 GMT

@Rooneyj if you give the Broadband Care Team a call they should be able to let you know what options you have available.

Do let us know how you get on - it will help others in a similar situation.

Re: New EE app features not avilable.

bobpullen — Mon, 30 Oct 2023 13:49:49 GMT

@Rooneyj wrote:
Great, now have parental access on Home EE app. I can't see any options for new gaming etc features.

The Gaming features require both a Smart Hub Plus and a Wi-Fi Enhancer subscription.

Re: New EE app features not avilable.

Rooneyj — Mon, 30 Oct 2023 15:15:37 GMT

Thanks for the info. I will take up with the broadband customer care team.