topic Re: BT To New EE? in Broadband & Landline

BT To New EE?

RocketPup1 — Sat, 21 Oct 2023 20:12:27 GMT

Hi there, I’m Currently on BT Fibre 2 (6 months into 24 month contract) and not sure if switching to New EE Broadband is a option yet as I’m still very early in the contract

should I stick with BT or call to switch over/look at options? Don’t wanna be paying a termination fee so not sure

Re: BT To New EE?

NaZiR2020 — Sat, 21 Oct 2023 20:43:22 GMT

I am in the exact same situation but the chance of them charging you is 100% certain

Re: BT To New EE?

Mustrum — Sat, 21 Oct 2023 21:06:08 GMT

@RocketPup1 what do you think you would gain by switching?

Unless there something that EE is offering that BT are not already delivering I doubt the early termination charges would be worth the effort of changing.

Re: BT To New EE?

Storm500 — Tue, 24 Oct 2023 19:59:30 GMT

@RocketPup1 @Have you seen this on the BT website, where it states “Call for your exclusive EE upgrade offer”. So it would appear that it’s not a termination. I don’t know what the offers are like.

Re: BT To New EE?

gmackay1903 — Tue, 24 Oct 2023 20:05:12 GMT

I can tell you. I phoned to find out and was quoted a higher price! 🤷🏼

I am still in contract with BT on Fibre Halo 3 FTTC - no full fibre available. Welcome to the new EE.

Re: BT To New EE?

RocketPup1 — Wed, 25 Oct 2023 09:56:36 GMT

Update - called them and Moving To BT to New EE Broadband is just a recontract! Yes, it seems it is higher than BT pricing but weirdly I got an extra 10mbps on speeds and of course the New EE Smart Hub Plus With WIFI 6, Geo-Fields, Ping Settings etc (obviously most people will use any of these features but it’s nice to have)

Re: BT To New EE?

RocketPup1 — Wed, 25 Oct 2023 09:57:54 GMT

New EE WiFi Hubs Have WiFi 6 which allows Geo-Fields and Ping Settings, Making Reliability Better And tbh, everyone’s going to eventually get moved over so decided to do it sooner than later to save hassle

Re: BT To New EE?

RocketPup1 — Wed, 25 Oct 2023 09:58:29 GMT

No charges, it’s a recontract and no upfront fees

Re: BT To New EE?

NaZiR2020 — Thu, 26 Oct 2023 11:42:19 GMT

The new EE broadband provides up to 1.6 gbps download speed probably a lie though

Re: BT To New EE?

Leanne_T — Thu, 26 Oct 2023 12:18:59 GMT

Hi @NaZiR2020

Please see our EE Broadband Deals | Home Broadband | EE for available speeds for where you live.

Leanne.

Re: BT To New EE?

gmackay1903 — Thu, 26 Oct 2023 12:30:12 GMT

When I use that link @Leanne_T it comes up with this:

Sorry! Something went wrong.

Re: BT To New EE?

Leanne_T — Thu, 26 Oct 2023 12:34:08 GMT

Are you logged into your EE account? @gmackay1903

Could you try a different browser, this is working for me.

Leanne.

Re: BT To New EE?

XRaySpeX — Thu, 26 Oct 2023 12:37:09 GMT

@gmackay1903 : The link is correct. Try it again, maybe from another browser. I got once failed & then OK.

Re: BT To New EE?

gmackay1903 — Thu, 26 Oct 2023 14:50:45 GMT

@Leanne_T It happens when I go into my online account on any browser.

Re: BT To New EE?

Leanne_T — Thu, 26 Oct 2023 15:41:18 GMT

Can you access the Shop page when logged in from the menu, or do you get the same error @gmackay1903?

Leanne.

Re: BT To New EE?

gmackay1903 — Thu, 26 Oct 2023 16:39:45 GMT

@Leanne_T I can access the shop page but it doesn't give me any options re broadband, just my mobile account.

Re: BT To New EE?

Leanne_T — Thu, 26 Oct 2023 16:42:46 GMT

Hi @gmackay1903

Can you try clearing cookies and cache and then opening Superfast 5G & 4G Phones, Tablets and Fibre Broadband | EE in a new browser, if you log in with your existing EE details, can you view the Shop option on the home page?

Leanne.

Re: BT To New EE?

gmackay1903 — Thu, 26 Oct 2023 16:49:05 GMT

@Leanne_T

I tried all that previously. The page comes up with options - when I click on Shop in the menu bar it only comes up with options for mobile.

When I click the Shop Broadband option it comes up with the previous error message.

Re: BT To New EE?

Leanne_T — Thu, 26 Oct 2023 16:52:24 GMT

Thanks @gmackay1903

Just to check, can you access Broadband options if you log out?

Leanne.

Re: BT To New EE?

gmackay1903 — Thu, 26 Oct 2023 17:40:20 GMT

@Leanne_T

When I click on Shop Broadband it forces me to login - when I cancel that - I can put in my details.

But - it then says:

It looks like you're already one of our customers on BT Broadband

You'll get our best deals by logging in to My BT for your personalised offers.

And then forces me to login again for deals and then I get the Sorry something went wrong message.

I have the same issue with MyBT.