Broadland problems

Nikki96 — Tue, 24 Oct 2023 17:13:39 GMT

hi is there anyone else having technically problems with the broadlands internet? This been going on over 1 month now seems be down on and of quite alot

Re: Broadland problems

Mustrum — Tue, 24 Oct 2023 17:17:21 GMT

@Nikki96 what issues are you haveing, and have you reported the problem to the Broadband Care Team?

The following Help Page may help you get started with some troubleshooting.

https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub

Or the Contacts us page

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Re: Broadland problems

XRaySpeX — Tue, 24 Oct 2023 18:34:42 GMT

Welcome to EE's Home Broadband Forum.

BB faults are rarely area-wide but specific to your particular line.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

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Broadland problems

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