topic Re: Re: Charged £20.77 to calling ee 24 hours service number in Broadband & Landline

Re: Charged £20.77 to calling ee 24 hours service number

Niikutea — Mon, 23 Oct 2023 17:21:07 GMT

Just happened to me too, I was trying to cancel my contract over the phone and I've got charged 34.98
Also on my account it still shows a resetting month for the next month so I don't even know if they actually cancelled, this is an absolute joke.

Re: Re: Charged £20.77 to calling ee 24 hours service number

Mustrum — Mon, 23 Oct 2023 20:24:51 GMT

@Niikutea your post seems to have been extracted from another thread, so on its own is lacking detail.

Can you give us a bit more info on what your problem is?

Re: Re: Charged £20.77 to calling ee 24 hours service number

bristolian — Mon, 23 Oct 2023 20:56:12 GMT

In addition, this post is in the home broadband section.

Is this the service you were trying to cancel, or the service that incurred the call charge? What number was it that you called?

Re: Re: Charged £20.77 to calling ee 24 hours service number

XRaySpeX — Mon, 23 Oct 2023 21:52:51 GMT

@Niikutea : Had you completed your min. term when you cancelled? If not, that charge will be the Early Termination charge.