Since changing from talk talk to EE about 3-4 ago as always getting bad conne

Maximus13 — Mon, 23 Oct 2023 16:47:11 GMT

I seem to be getting alot of interference on phone and my broadband especially on my laptop is slower than before. When I have tried to look at my details in the app I can't get anything 🙃

Re: Since changing from talk talk to EE about 3-4 ago as always getting bad conne

XRaySpeX — Mon, 23 Oct 2023 16:52:23 GMT

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

topic Since changing from talk talk to EE about 3-4 ago as always getting bad conne in Broadband & Landline

Since changing from talk talk to EE about 3-4 ago as always getting bad conne

Re: Since changing from talk talk to EE about 3-4 ago as always getting bad conne