topic Re: Norton activation email in Broadband & Landline

Norton activation email

JDsenior — Wed, 18 Oct 2023 17:01:34 GMT

How long after the set up of broadband should I expect the email or text allowing me to claim the free year or norton security?

Re: Norton activation email

XRaySpeX — Wed, 18 Oct 2023 17:45:57 GMT

Do you really get or need a msg about it? You can get it from your MyEE for BB: BROADBAND > Norton Security software > Norton security premium > Register & Download

Re: Norton activation email

JDsenior — Thu, 19 Oct 2023 06:40:41 GMT

with in the message above it states that there should be a register and download button after scrolling down to the bottom of the screen. However it is not there and if I use the link that you helpful posted in your reply there is nothing there to suggest that ee will be paying for the first years subscription.

Regards

Re: Norton activation email

James_B — Thu, 19 Oct 2023 07:35:54 GMT

Hi @JDsenior,

Are you viewing the page over your EE Home Broadband connection?

Are you using any VPN services?

James

Re: Norton activation email

JDsenior — Thu, 19 Oct 2023 08:52:43 GMT

No I am working away so using mobile Data to view the Web page.

Regards

Re: Norton activation email

James_B — Thu, 19 Oct 2023 09:04:35 GMT

Hi @JDsenior,

You'll need to activate the service over you home broadband connection to verify your eligibility.

Thanks

James

Re: Norton activation email

XRaySpeX — Thu, 19 Oct 2023 11:55:23 GMT

At the top of the page I linked it states:

Norton Premium Antivirus Software

Free security for up to 10 devices when you take EE Home Broadband

Norton Security Premium

The new Norton Security Premium protects you on the many ways you connect - from your PCs, Macs®, smartphones and tablets.

Worth £79.99 but free for a year with EE

Re: Norton activation email

JDsenior — Sat, 21 Oct 2023 20:07:18 GMT

Hello,

No I am home I can see the register and download button. I have gone through the link but it is trying to charge me £99.99, I understand that I will need to subscribe and then cancel before renewal to not be charged. However it is trying to take £99.99 in the first place.

Regards

Re: Norton activation email

Christopher_G — Sun, 22 Oct 2023 07:31:30 GMT

Are you connected to your WiFi when you're doing it, @JDsenior?

Chris