topic Re: Try move to new EE from bt in Broadband & Landline

Try move to new EE from bt

UkzVortex — Tue, 17 Oct 2023 09:47:41 GMT

I am trying to move EE and keep my BT landline number but keep getting this message can anyone from BT OR EE help me

Re: Try move to new EE from bt

Mustrum — Tue, 17 Oct 2023 10:28:54 GMT

@UkzVortex since the 5th of September there has been a stop sell on all of the old Land Line services, so unless you are already on a Digital Voice service you will not easily be able to move suppliers.

What offers do you have when you look on your myBT?

Re: Try move to new EE from bt

UkzVortex — Tue, 17 Oct 2023 10:39:00 GMT

I have a digital voice and want to move to EE and yes you can move ISP easily with Digital Voice

Re: Try move to new EE from bt

Mustrum — Tue, 17 Oct 2023 10:46:46 GMT

@UkzVortex Not sure what else I can say. What services do EE have in your area when you enter your address in the Broadband Deals page? https://ee.co.uk/broadband

No one on here has account access so you may be better giving the Broadband Care Team a call.

EE do not have Digital Voice Services in every area, that may be the issue.

Re: Try move to new EE from bt

UkzVortex — Sat, 28 Oct 2023 10:47:35 GMT

Is anyone on here who with BT tried to move the New EE but kept there digital voice number from BT to move new EE? But new EE say they can’t place an order for an unknown reason.

Re: Try move to new EE from bt

Katie_B — Sat, 28 Oct 2023 11:51:38 GMT

Hello @UkzVortex.

Welcome to the community.

You can transfer your number from BT to new EE.

Could you please confirm if you are trying to do this online and if so what error you are seeing?

Katie

Re: Try move to new EE from bt

UkzVortex — Sat, 28 Oct 2023 20:07:35 GMT

Is anyone on here who with BT tried to move the New EE but kept their digital voice number from BT to move new EE? But new EE say they can’t place an order for an unknown reason.- By phone

Re: Try move to new EE from bt

UkzVortex — Tue, 21 Nov 2023 19:23:49 GMT

Is anyone on here who with BT tried to move the New EE but kept their digital voice number from BT to move new EE? But new EE say they can’t place an order for an unknown reason. BT Executive Complaints say ("they can't place order and they wait for the Dev team to fix issue") and is order on the website get this error

Re: Try move to new EE from bt

Storm500 — Tue, 21 Nov 2023 20:39:38 GMT

From information on the BT community if you currently have BT broadband/landline/mobiles and want to move them to EE you can arrange it by phoning BT customer services and they will range the move. If you have BT TV then you can’t move to EE as EE TV doesn’t yet exist.

Re: Try move to new EE from bt

UkzVortex — Tue, 21 Nov 2023 20:46:02 GMT

T tried to move the New EE but kept their digital voice number from BT to move new EE? But new EE say they can’t place an order for an unknown reason. BT Executive Complaints say ("they can't place order and they wait for the Dev team to fix issue") and is order on the website get this error I and I have phone them and tell me cant place but only have BT broadband/landline

Re: Try move to new EE from bt

Storm500 — Tue, 21 Nov 2023 20:48:04 GMT

Have you phoned BT customer services?

Re: Try move to new EE from bt

Christopher_G — Wed, 22 Nov 2023 08:00:53 GMT

Hi @UkzVortex

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris