Broadband speed

1699226 — Tue, 17 Oct 2023 08:01:07 GMT

When I`m taking a look at my Plan details , I`m not sure I can see the speed this plan should provide. Is there a way to figure it out? Because in fact my speed check is showing smth like this and I`d like to compare it to the plan:

Re: Broadband speed

XRaySpeX — Tue, 17 Oct 2023 09:21:59 GMT

Which EE BB plan are you on?

In your MyEE for BB : BROADBAND > Your broadband speed

Re: Broadband speed

XRaySpeX — Tue, 17 Oct 2023 09:28:49 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Broadband speed

1699226 — Tue, 17 Oct 2023 11:35:21 GMT

I am on BB plan "Fibre PlusBroadband without landline", pls see attached.

topic Re: Broadband speed in Broadband & Landline

Broadband speed

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Re: Broadband speed